Medical Answering Service
Answering solutions for the medical industry
Proudly supporting hundreds of healthcare businesses with HIPAA compliant Phone Answering and Live Chat solutions, delivering seamless support through our experienced receptionists where you need it most.
Phone Answering Service
The very best receptionists ready to answer the calls you can’t
Medical answering plans from just $99 per month
- Amazing people & technology
- Thousands of businesses on board
- Unrivalled industry expertise
- Award-winning culture
Healthcare answering service benefits
No more administrative staff shortages
With our receptionists available to answer your patients’ calls, you never have to worry about recruiting, training and maintaining an in-house team.
Manage high patient call volumes
There’s no need for additional in-office staff or overtime pay for answering calls because we’re available 24/7, 365 ensuring no patient call goes unanswered.
Trained people to represent you
All our receptionists are trained to handle patient-sensitive information, so you can be confident every caller is being treated with professionalism and care.
Easily serve bilingual callers
To ensure maximum patient accessibility, we have receptionists on hand who are happy to speak with callers in either English or Spanish.
Answer simultaneous calls
One or more of our receptionists can be available at any moment to respond to multiple callers at the same time, so your patient journey is never compromised.
Smooth transition to value-based care
We help you exceed clinical standards, by working with you to implement a flexible solution that strategically manages your healthcare expenditures while prioritizing patient care & well-being.
Phone Answering Service
Acting as the front line for healthcare businesses just like yours and with deep industry knowledge and understanding of the value in every call, our receptionists answer your calls exactly as if based in your office. Briefed by you and powered by our proprietary technology, they ensure every interaction impresses and improves patient satisfaction as a result.
Maximize every
opportunity
Capture every patient by always being available
Stay
agile
Operate a seamless and efficient business while keeping overheads to an absolute minimum
Look more
professional
Enhance your call answering and ensure outstanding service delivery
Live Chat Service
Our highly trained Live Chat agents, supported by specialist chat technology, provide seamless and instant support to your web browsers. Designed for busy healthcare providers like yours, our seamless solution combines gold-standard software with real human support to ensure every conversation is handled with care and professionalism. Easy to set up and manage, handle the chats you can and trust us with the rest.
Get ahead of competitors
41% of chats result in a new inquiry
Win new patients faster
Proven to generate 6x more engagement with website visitors
Satisfy your audience
Browsers are increasingly expecting chat to be available on your website
Why choose Moneypenny?
Awesome receptionists you'd be happy to hire yourself
Intelligent call handling software so we are seamless and efficient
A perfected, one-of-a-kind call answering environment
Business challenge:
“We’re often out on the road, and without everyone there to help with calls, our in-house team were faced with an extra workload.”
Solution:
“The flexibility of the service suits us perfectly; callers never suspect we’ve outsourced our calls – in fact, we’ve even called in before and couldn’t tell if it was them or us!”
Result:
“We never have to worry about missing an opportunity when we’re out of the office. They’ve taken a huge weight off our shoulders, as we know our callers are always being looked after.”
Business challenge:
“Answering calls was a logistical nightmare for us. As a small company, our in-house team struggled to manage busy periods and staff shortages, often answering calls while on vacation.”
Solution:
“Now our calls divert seamlessly to our receptionists whenever our in-house team is busy. They are outstanding and really made an effort to understand everything about our business and our clients.”
Result:
“The service has helped reduce our daily stress levels as our in-house team are no longer running to answer the phones. Customer service levels are now consistently high as our clients’ calls are always answered professionally.”
Seamless account support
As a Moneypenny client, having our amazing receptionists answer your calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer.
- Proactive account management Our Support Team are here to help you with all aspects of your service; from technical assistance to reporting and invoicing queries, they’re always available.
- Intuitive mobile appIdeal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more.
- Powerful portal dashboardFor complete control and full visibility of your account, use the dashboard to customize and edit call scripts, view real-time call statistics and reports, and update company information.
Medical Answering Service FAQs
Start your journey with the world's #1 provider today
- Amazing people & technology
- Thousands of businesses on board
- Unrivalled industry expertise
- Award-winning culture