5 reasons real estate agents need a call answering service

Every real estate agent, whether an independent, regional or national brand, is experiencing the same challenges when it comes to capturing all enquiries, from all avenues.

There are some headaches that simply go with the territory right now. This ranges from ever-changing guidelines, buyers who want it all from a tiny budget, or those groan-inducing jokes you’ve heard a thousand times. However, your phone system should never be one of them.

That’s why you’ll benefit greatly from a phone answering service; real estate relies on customers reaching out at all times of the day. And with a huge variation of vendors currently active, you need to ensure all your comms channels are working hard for you, including social media, email, live chat and of course – phone!

It goes without saying that your calls are as important now as ever, but your time is much better spent elsewhere. With this in mind, we’ve put together the top 5 reasons you should be using a specialist real estate call answering service

Just one call from a real estate call answering service can lead to thousands of dollars in commission. Because when every new inquiry has the potential to be so valuable, it’s essential that someone is there to answer the phone every time it rings.Think about this carefully: can you afford to pass on a new listing? When investing in a call answering service, real estate inquiries are handled efficiently to ensure you make the most out of your inbound opportunities. This means that your company has an “always-on” approach, which will be highly praised by your client base.When a seller is looking for an appraisal, they won’t keep trying your number if no one is there to answer. Instead, they’ll try each number on their list until they find someone who can help. Of course, you don’t want your competitors taking your trade, which is where our dedicated phone answering service for real estate comes in.Trained to handle calls exactly as if based in your office, a professional real estate call answering service leaves callers utterly impressed. It also gives them confidence in your business, knowing they don’t need to waste time looking elsewhere.Adding a real estate call answering service to your business is equivalent to hiring a snappy dresser for your team; you know your customers will be given the right impression when they interact with your brand. A good provider will allow you to fully brief your receptionist, so you can relax safe in the knowledge that they’ll represent your company’s ethos every time they answer the phone.Whether people are searching for a new home, selling the one they’re in, or trying to book showings, they’ll likely get in touch outside of their working day. If your office is open 9-5 from Monday to Friday, you can risk missing out on these essential inquiries.With a real estate call answering service, you’re permanently open for business even when you’re taking a break or heading home for the weekend. Your customers will be happy to find out their call can be answered outside their working hours, which will inevitably result in new leads.With a phone answering service, real estate workers truly benefit from a productive solution, rather than your employees trying to answer an overwhelmingly high number of inbound calls. If you need a dedicated receptionist but you don’t want the expense or hassle of managing another full-time employee, a real estate call answering service will give you all of the assistance required without the drain on your energy and finances. Your customers will still get to know your receptionist as if they were based in your office, but you’ll never need to think about lunch breaks, sickness or vacation cover.

How we can help

Moneypenny is the world’s leading phone answering service for real estate agents to hugely benefit from. Operating 24 hours a day, seven days a week, our dedicated Moneypenny Receptionists answer calls exactly as if they’re based in their clients’ offices. Your clients and customers won’t even notice the difference! Find out how many new leads we’ll help you capture today. To experience our full service with no set-up costs, no admin charges and no ongoing commitment, simply call us now on 844 364 6621.And for further insights into our real estate call answering service and how it can uplift your business, visit our blog. Here, you can read through a useful collection of articles, including how a call answering service can help you generate more clients.