Dr. Jamie Loveland, Owner, shares how the psychotherapy practice captures every opportunity with Phone Answering support.
“We were struggling to answer every patient call as we continued to grow our psychotherapy practice. Being so busy meant we were in the habit of relying on our voicemail facility to pick up any unanswered calls. We knew this wasn’t good customer service and we soon reached out to Moneypenny for call answering support.”
"In our practice, we believe that honesty is key to good customer service. It's all about the right attitude and being able to understand the caller's perspective and empathize with their situation - something that Moneypenny does so well."
“Aimee, Our Moneypenny Receptionist, and her small team, take any calls not answered by our in-house team. Aimee is always available and her professionalism and warmth puts my clients at ease, which is key in my profession. The service Moneypenny offers instils confidence in my patients, they know they’re going to work with someone who will take care of them.”
“Thanks to Moneypenny I’m no longer scrambling to answer calls and I can focus on what I love doing – running the practice. Aimee has become an integral part of our team and has enabled the in-house staff to concentrate on patient care. Every message I receive is clear and concise, the service really is efficient. I never miss any calls.”
"Go for it! I don't have any regrets and neither will you."
answering support
11am - 12pm
Thursdays
Dr. Jamie Loveland
Owner
“
Moneypenny has made my life a lot easier
In exactly the same way as we do for thousands of clients - including leading law firms, realtors and home services - we’ll make sure you quickly come to see us as the safest and strongest home for all of your customer conversations.
