A more efficient way of working for Critter Control of Ohio
Brian Mullins, Franchise Owner, tells us how his wildlife control branch can concentrate on their growing client base thanks to Moneypenny's Virtual Receptionist Service.
When did you realize you needed support?
“As a small but growing team of five, it could be difficult to give our calls the attention they deserved while also focusing on existing clients and attracting new business. We knew that if we were to balance all aspects effectively, call support was definitely required. We inquired with Moneypenny in 2021, and they’ve been a valuable partner to us ever since.”
What does good customer service look like?
“With our Moneypenny Receptionists answering calls whenever we need, we’re able to go out onsite without any worry of missing them. We have full confidence that they manage our calls professionally – in fact, we’ve even polled our clients for feedback, and they always have amazing things to say about the Moneypenny team and the way their call was handled.”
How has Moneypenny changed your business?
“There’s no doubt about it, Moneypenny’s support has significantly aided the expansion of our franchise. By utilizing our time more efficiently and leaving our calls in the hands of experts, it enables new business opportunities for us and our client base continues to grow. I’d recommend Moneypenny to other franchisees, and I regularly do!”