AI Receptionist

There's a reason our AI sounds human.

Other AI Receptionists are built on generic data. Ours is built on the 180 million real calls we have handled on behalf of thousands of clients - making it the most experienced AI Receptionist available.

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Not generic AI. This is Moneypenny AI.

AI that sounds like you

Trained on over 180 million real business calls, your AI Receptionist knows how to handle callers naturally, warmly and professionally from the very first call.

Every call and lead captured. Nothing missed.

Your AI Receptionist works 24/7 - taking messages, scheduling appointments and qualifying leads while you focus on running your business.

Built-in guardrails for total peace of mind

Your AI Receptionist won't improvise, speculate or go off-script. You set the boundaries. We make sure they hold.

When a call needs a human, a human is there.

Moneypenny's live receptionists work alongside your AI Receptionist - stepping in seamlessly when calls need warmth, judgement or complexity that goes beyond AI.

Connects to your existing tools

Plugs straight into popular tools so leads, bookings and call data flow into the systems you already use. No extra admin. No new logins to manage.

Enterprise-grade security built-in

Security, compliance and data integrity aren't afterthoughts for us. They're built into everything we do - and everything our AI does.

Talk to our Al Receptionist

Ask any questions you have about Moneypenny and experience the capabilities of our Al Receptionist for yourself.
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After your demo, we'll be in touch to explore how we can support you.

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Easy setup

Other AI tools hand you a dashboard. We hand you an expert to get you up and running.

Get set up

Forward your calls to a number we provide free of charge. Choose your greeting and customizable voice.

Build your AI

Your Solutions Architect will map your call flows and populate your KnowledgeBase with you so that your AI handles calls exactly the way you would.

Go live

Your AI Receptionist answers every call instantly - qualifying leads, scheduling appointments, handling FAQs and routing calls, 24/7.

Optimize & grow

Real-time transcripts, caller analytics and ongoing support from your Solutions Architect - so performance keeps improving.

Ready to get started?

Connects directly with your systems

+ many more

Your calls in safe hands

Founded in 2000, we've spent years engineering what makes a great call work - now that knowledge powers every AI call we handle.

Add real people to your AI Receptionist

Not every call is equal. Some need a real person - someone who can handle complexity, diffuse frustration or simply give a caller the attention they deserve. Moneypenny's live receptionists work seamlessly alongside your AI for exactly these moments:

AI identifies a high-value or complex call

AI senses caller frustration

A caller asks to speak to a real person

You're in control. Set the rules your way and choose whether calls escalate to our receptionists or your own team.

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AI Receptionist FAQs

There are five core tasks our AI Receptionist can do in its sleep on your behalf: Lead Qualification, Appointment Scheduling, Call Routing, FAQ Handling and Data Collection. However, the possibilities are endless. If a particular call type is taking up your team's time and you wish there was a way to automate them, talk to us. That's the beauty of our AI Receptionist being our own technology - we can tailor call flows to suit your unique requirements.

100%. You choose its voice, how it greets callers and what it says by providing key information to populate our KnowledgeBase: that's the system where we store your business' call handling information that our AI Receptionist works from. This is all done during onboarding with your Solutions Architect.

There's no need to change a thing. Keep your number on your website, socials, and wherever else it's listed. We'll simply provide you with a number to forward your calls to.

Absolutely; our AI Receptionist has been built with the ability to clone any voice. Alternatively, you can choose from our own selection of human-sounding voices that match your company's general tone of voice: friendly, formal, upbeat, calm… whatever you feel works.

AI is powerful, but it isn't perfect. On the rare occasion our AI Receptionist doesn't know how to respond, or senses caller frustration through tone or context, it won't try to guess or begin repeating itself. Instead, it will hand over to a real person seamlessly: either a Moneypenny Receptionist, available 24/7, or a member of your own team.

Our AI Receptionist is built with strict guardrails. You choose its voice and provide the information it can use, and we create call flows based on your common queries. It never guesses or 'hallucinates' responses. If a caller asks something outside its brief, it simply and politely hands the call to a real person: either your team or a Moneypenny Receptionist.

We know you'll want full visibility, which is why you will receive call summaries by email, text, or both in real time. Calls are also stored in your caller analytics, allowing you to work with your Solutions Architect on optimizing our AI Receptionist's performance.

Yes, our AI Receptionist is fully encrypted, GDPR-compliant, and built with privacy in mind. All conversations are securely stored, with access controls, audit logs, and data handling processes in place. We take compliance seriously - whether it's CCPA or industry-specific regulations, we're covered.

Our AI Receptionist is an incredibly cost‑efficient way to handle routine calls, often up to 65% less versus traditional people-first answering. Learn more about our plans and pricing here.

We'll have you live in days, not weeks. Your Solutions Architect guides you through a simple setup process: customize your voice, greeting, agree call flows for your most common tasks and provide us with key information for your KnowledgeBase. From here, we test everything and go live. Most clients are up and running within a few days and changes can be made at any time.