No business lost for Keller Williams

Gaven Swan, COO, shares how the real estate giants are able to focus on supporting their agents with the help of Call Answering.

When did you realize you needed support?

“Our business simply doesn’t exist without our agents, so it’s crucial that we support them in the best way possible. This means being available outside of standard business hours, but the associated costs of employing extra staff was something we were keen to avoid. Searching for a solution, we found Moneypenny.”

What does good customer service look like?

"We've learnt over the years that good customer service doesn't always mean grand gestures, it can be found within the smallest things, like a phone call. A friendly and professional manner is key - a trait that everyone at Moneypenny seems to possess."

How has Moneypenny changed your business?

"Now Alex, our Moneypenny Receptionist, answers calls whenever our team are unavailable, taking detailed messages and emailing our agents wherever they happen to be working. Whether it be in the evening or at the weekend, we never miss a call, which means we never miss business.”

What are the key benefits?

“We have ambitious growth goals, and with Moneypenny’s support we have complete peace of mind every call is being answered. Their people work in such a happy environment, you can even hear it in the sound of their voices, and that mirrors our business perfectly."

Any advice for other businesses?

"I would absolutely recommend Moneypenny to other agents – in fact we already do.”

Moneypenny provides:

answering support

Busiest time of day is between:

1 - 2pm

Most support is needed on:

Mondays

keller-williams-client

Gaven Swan

COO

We couldn't operate without Moneypenny

A trusted partner to businesses of all sizes

In exactly the same way as we do for thousands of clients - including leading law firms, realtors and home services - we’ll make sure you quickly come to see us as the safest and strongest home for all of your customer conversations.

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