Gaven Swan, COO, shares how the real estate giants are able to focus on supporting their agents with the help of Phone Answering.
“Our business simply doesn’t exist without our agents, so it’s crucial that we support them in the best way possible. This means being available outside of standard business hours, but the associated costs of employing extra staff was something we were keen to avoid. Searching for a solution, we found Moneypenny.”
"We've learnt over the years that good customer service doesn't always mean grand gestures, it can be found within the smallest things, like a phone call. A friendly and professional manner is key - a trait that everyone at Moneypenny seems to possess."
"Now Alex, our Moneypenny Receptionist, answers calls whenever our team are unavailable, taking detailed messages and emailing our agents wherever they happen to be working. Whether it be in the evening or at the weekend, we never miss a call, which means we never miss business.”
“We have ambitious growth goals, and with Moneypenny’s support we have complete peace of mind every call is being answered. Their people work in such a happy environment, you can even hear it in the sound of their voices, and that mirrors our business perfectly."
"I would absolutely recommend Moneypenny to other agents – in fact we already do.”
answering support
1 - 2pm
Mondays
Gaven Swan
COO
“
We couldn't operate without Moneypenny
In exactly the same way as we do for thousands of clients - including leading law firms, realtors and home services - we’ll make sure you quickly come to see us as the safest and strongest home for all of your customer conversations.
