We are your business’s second home
Trust us with your customer communications and we’ll make you shine.
Making businesses more available to the people who matter most
Whether you’re a global corporation or a sole proprietor, it’s the details that make a difference - that separate the successes from the failures - and nowhere more so than your communications. Moneypenny is the #1 provider of virtual customer conversations to thousands of businesses of all sizes and, we get it. Letting us represent your brand is hard. That’s why we put trust at the heart of everything we do. Fast-forward two decades and what started as a single, dedicated Receptionist (who’s still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art US office in Atlanta, Georgia, and a UK office located in Wrexham, North Wales.
We’ve perfected the art of giving businesses brilliant, detail-obsessed people superpowered by our own market-leading software.
The reality is, most people have spoken to Moneypenny. Few realize it.
Our provision is revolutionizing the way businesses talk to customers, so they keep coming back.
When you lend us the keys to your business, you can be sure we will treat it like our own.
The Moneypenny Difference
Our team quickly becomes a seamless extension of yours
We make a point of recruiting based on personality and matching you with individuals who complement your business, so you can be sure they’ll truly reflect how you want to speak to customers.
Widespread employee loyalty means you’re getting very experienced people working as trusted members of your own team, permanently eliminating the need to recruit, hire and train in-house.
Our extensive training programme gives our people the confidence to let their personalities shine through and always use their initiative, meaning every customer conversation is handled with consistency and care.
The Moneypenny family is growing
Handling over 20m calls and chats annually makes Moneypenny the biggest and fastest growing company of our type. In recent years we’ve taken the initiative to acquire like-minded businesses with the same outrageously high standards, so we can help even more US & UK clients at every stage of their business journey.
World-leading outsourced communications provider, offering US-based, dedicated receptionist and large business phone handling provision; plus live chat services.
Award-winning virtual receptionist and live answering services
Together, we’re able to offer clients a whole host of professional services to improve service levels and reduce costs: