Virtual Receptionist Service

FAQs

How does Moneypenny know who the call is for?

You are given a divert number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.

Are all my calls answered by Moneypenny?

This is up to you – you control the divert facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is busy or unanswered.

What happens if my virtual receptionist is on the phone when one of my calls comes in?

Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny virtual receptionists work in small groups of four to ensure continuity of service.

Am I tied into an ongoing contract?

No – after the one week trial, all of our smaller schemes are a three month minimum contract. Thereafter, we require only one month’s notice to close your account from the date of your next invoice.

Does Moneypenny keep a log of my past messages?

Your virtual receptionist has a log immediately to hand. You also have, via your online portal, access to a real-time updated log of all calls and messages from the past three months.

What happens out of hours?

From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your virtual receptionist will have recorded a personalized greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.