When did you realize you needed support?
“When I first started out, I was working from a basement office of a large building. This meant it was difficult to get signal and I wasn’t able to answer many incoming calls. Not only was this costing me new clients, it was also giving callers the impression my business wasn’t real as it was nearly impossible for them to reach me. I started researching answering services and it was clear Moneypenny was the highest quality option.”
What does good customer service look like?
“Always being available to clients whenever they need me and ensuring they always receive a great first impression every time they call.”
How has Moneypenny changed your business?
“Now, Moneypenny answers all of my calls, including general service and new client inquiries. They even direct new clients to a scheduling form on my website so I can secure the inquiry, and saves the back and forth of arranging an appointment over email. Linda, my Moneypenny Receptionist, really took the time to understand everything about me and my business so that my clients feel like they are talking to someone working at my company.”
What are the key benefits?
“Moneypenny has definitely helped improve my customer service as I’ve gained the time to focus on running my business. With their support, I don’t need to worry about creating a perfect first impression - this is all taken care of.”
Any advice for other businesses?
“If you are a business that wants to save money and take some workload off you and your staff - so you’re able to focus on your own tasks and productivity - Moneypenny is for you.”
I can focus on running my business as calls are taken care of