Virtual Receptionist Services
Tailored services for the franchise industry
Our experienced receptionists provide seamless support where you need it most.
Virtual Receptionist Service
Virtual receptionists ready to answer the calls you can’t get to
Outsource some or all of your chats to trained agents
Trusted by some of America's top franchise businesses
Tailored support for franchise businesses
We work with franchises in many different ways. For some, we’re supporting the franchise head office and all or most of the franchise network. For others, we’re working directly with franchisees and helping them individually. Either way, the exceptional quality of our Live Answering and Live Chat services remains the same. We’re there to ensure you never miss a valuable lead and sound professional at all times.
Here’s what we can do:
Answer all calls or just those you’d otherwise miss when you’re on another call or unavailable
Make appointments on your behalf, qualify leads by capturing additional information from callers, dispatch emergency calls and more
Answer calls in both English and Spanish 24/7 so you’re covered around the clock
Manage live chat on your website whenever you need
Handle chats using auto-translate so we can interact with customers in 100+ languages
Solve your biggest business challenges
Reduce your operating costs
Move fixed costs to variable costs with our flexible contracting options
Scale instantly based on demand
Our support expands or contracts in real time to match the needs of your franchise
Improve the customer journey
We ensure all of your customer touchpoints are prompt, impressive and seamless
Free up internal resources
Give management back their time and repurpose staff to focus on more productive, business-critical duties
Gain an immediate business continuity plan
Meet agreed SLAs and gain peace of mind your franchise is protected against the unexpected
Virtual Receptionist Service
Ready and waiting to take your calls are your Virtual Receptionists. The front line for businesses just like yours, they know the industry inside out and understand the value in every call. Briefed by you, they'll get to know how you and your team like to work, answering calls exactly as if based in your office and impressing your clients with every interaction.
Capture every lead by always being available
Operate a seamless and efficient business while keeping overheads to an absolute minimum
Smarten up your Virtual Receptionist Service and ensure outstanding service delivery
Our one-stop Live Chat solution is designed specifically for the needs of busy businesses like yours. We combine gold standard software with the support of real people to help you maximize every dollar you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.
Get ahead of
41% of chats result in a new inquiry
Proven to generate 6x more engagement with website visitors
Customers are increasingly expecting chat to be available on your website
The home of passionate & can-do people
We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks. We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a team of virtual receptionists, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend your Moneypenny Receptionist the keys to your business, we’ll treat it like our own and make you shine.
Moneypenny’s global HQ: the place all of our receptionists call home.