Small Business Answering Services

Ensure new & existing customers can contact your business

Our powerful small business solutions are designed to support you as you grow, offering flexible and cost-effective provision for your calls and live chat.

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Award-winning workplace

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Which of our services is right for your business?

Virtual Receptionist Service

Virtual receptionists ready to answer the calls you can’t get to.

Live Chat

Gold standard people and technology to help manage your chats.

Capture every opportunity in the most cost-effective way possible

Your US-based, virtual receptionists available whenever your need


Work remotely

Have calls & messages sent to you and your team

Stand out

Look and sound more professional overnight

Always answer

Never miss a business opportunity again

Cut costs

Deliver outstanding service without hiring more staff

Be available 24/7

Trust us to represent you perfectly whenever you need

Free up time

Focus on customers and what you do best

Virtual Receptionist Service

Ready and waiting to take your calls are your Virtual Receptionists. Professional and very experienced, they understand every call to your business is precious. In the same way you’d brief a new in-house team member, tell them all about you and how you like to work. Answering calls to your exact requirements, they’ll impress customers with every interaction by either transferring them to wherever you’re working, or taking a message.​

Maximize every

Capture every customer by always being available


Operate a seamless and efficient business while keeping overheads to an absolute minimum

Look more

Smarten up your Virtual Receptionist Service and ensure outstanding service delivery​


Live Chat

Our one-stop Live Chat solution is designed specifically for the needs of busy businesses like yours. We combine gold standard software with the support of real people to help you maximize every dollar you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest. ​

Get ahead of

41% of chats result in a new inquiry

Win new
customers faster

Proven to generate 6x more engagement with website visitors

Satisfy your

Customers are increasingly expecting chat to be available on your website

Our Small Business Answering Service is integrated with all your software favorites

The Moneypenny Difference

Our team quickly becomes a seamless extension of yours


Amazing people

We make a point of recruiting based on personality and attitude over aptitude, so you’ll always have the very best people on your side. With a wealth of knowledge, our receptionists deliver an exceptionally high quality of service.

Award-winning culture

Widespread employee loyalty means you’re getting very experienced people working as trusted members of your own team, permanently eliminating the need to recruit, hire and train in-house.

World-class training

Our extensive training program gives our people the confidence to let their personalities shine through and always use their initiative, meaning every customer conversation is handled with consistency and care.


About us

You may have spoken to Moneypenny already, but never realized.


members of our team voted us a Great Place to Work

20 m

calls & chats looked after on behalf of sole traders to global enterprises

No. 1

the world’s leading & most trusted outsourced communications partner

24 / 7

every customer managed seamlessly by our team around the clock

Collaborating with

Lawyer Monthly logo

Featured in

The Boston Globe logo
Fox news logo
Authority Magazine logo
Thrive logo
Yahoo logo
International Business Times logo
Business Chief logo logo

Featured in

The Boston Globe logo
Fox news logo
Authority Magazine logo
Thrive logo
Yahoo logo
International Business Times logo
Business Chief logo logo

Request pricing

Next steps:

  • Request pricing
  • Discuss your needs
  • Make an informed decision

You could be briefing us today.

Call 0333 009 8329.

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