Small Business Answering Services

Ensure new & existing customers can contact your business

Our powerful small business solutions facilitate remote working and continuous communication with both your customers and team in the current climate.

Award winning

Rated excellent

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integration now available

Which of our services is right for your business?

Phone Answering

Your own Moneypenny Receptionist answers calls exactly as if based in your office.

Live Chat

Gold standard people and technology to help manage your chats.

Capture every opportunity in the most cost-effective way possible

Your US-based, hand-picked receptionist is on hand whenever you need


Work remotely

Have calls & messages sent to you and your team

Stand out

Look and sound more professional overnight

Always answer

Never miss a business opportunity again

Cut costs

Deliver outstanding service without hiring more staff

Be available 24/7

Trust us to represent you perfectly whenever you need

Free up time

Focus on customers and what you do best

Join the 21,000 businesses already on board

Request a callback now to get a tailored quote, simply provide us with a few details and we’ll call you right away.

No. of employees:

Alternatively, call us on 866.202.0005 We love to talk

Phone Answering

Ready and waiting to answer your calls is your very own Moneypenny Receptionist. Professional and very experienced, they understand every call to your business is precious. In the same way you’d brief a new in-house team member, tell them all about you and how you like to work. Answering calls to your exact requirements, they’ll impress customers with every interaction by either transferring them to wherever you’re working, or taking a message.

Maximize every

Capture every customer by always being available


Operate a seamless and efficient business while keeping overheads to an absolute minimum

Look more

Smarten up your phone answering capability and ensure outstanding service delivery

Free trial available

Live Chat

Our one-stop Live Chat solution is designed specifically for the needs of busy businesses like yours. We combine gold standard software with the support of real people to help you maximize every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.

Get ahead of

30% of chats result in a new inquiry

Win new
customers faster

Proven to generate 6x more engagement with website visitors

Satisfy your

Customers are increasingly expecting chat to be available on your website

Free trial available

The Moneypenny Difference

Our team quickly becomes a seamless extension of yours


Hand-picked people

We make a point of recruiting based on personality and matching you with individuals who complement your business, so you can be sure they’ll truly reflect how you want to speak to customers.

Award-winning culture

Widespread employee loyalty means you’re getting very experienced people working as trusted members of your own team, permanently eliminating the need to recruit, hire and train in-house.

World-class training

Be it over the phone or through technology, the smile our team bring to every interaction will enhance your service provision and make sure customers keep coming back to you.


About us

You may have spoken to Moneypenny already, but never realized.

7 x

recognized for over a decade as a Top 100 Best Company to Work For

20 m

calls & chats looked after on behalf of sole traders to global enterprises

No. 1

the world’s leading & most trusted outsourced communications partner

24 / 7

every customer managed seamlessly by our team around the clock

Collaborating with

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Featured in

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Authority Magazine logo
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Yahoo logo
International Business Times logo
Business Chief logo logo

Featured in

The Boston Globe logo
Fox news logo
Authority Magazine logo
Thrive logo
Yahoo logo
International Business Times logo
Business Chief logo logo

Get your quote today and have 7 days free

You could be briefing us today. Call 866.202.0005.

No. of employees:

  • Solutions for small & large businesses

  • 24/7 provision available

  • Tech-enabled for remote working

  • 20 years’ experience

Best people
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Rated excellent