Outsourced Virtual Switchboard Services | Moneypenny

Maintaining a reputation like yours is how we've built ours

Exceptional businesses, including Magic Circle law firms and leading brands, outsource their switchboard to Moneypenny.

We give you dedicated receptionists, on hand 24/7, to look after everything your in-house team does and more. Their can-do attitude and attention to detail delivers outstanding service to your customers and staff, and significant cost savings for you.

Reduce costs without compromising your caller experience

Moneypenny's reputation for high quality outsourced call handling makes us the #1 choice for businesses and organisations across all sectors. We invest in our people, giving them world-class training and support to ensure they exceed your service expectations. We also superpower them with technology, allowing us to integrate with all of your named applications for a seamless customer experience. Whether you're looking for fully outsourced provision, overflow support to reduce call waiting times, or you just want a completely fresh take on the way you’re doing things currently; talk to us. No other provider has the experience, people or artificial intelligence (AI) technology to match the level of sophistication and cost-savings we will bring to your switchboard.

Your own 24/7 team of dedicated receptionists

Overflow support or fully outsourced provision

Instantly scalable to meet demand

Calls transferred to your team wherever they are

Fully integrated with Microsoft Teams to support hybrid working

MS Teams Logo

We’re the UK’s leading and most trusted provider to businesses of all sizes

Benefit from the very latest technology

RITA, our customer management system, is built on top of different communications tech platforms dependent on the channel needs of our customers: be that calls, chats or social media. Our in-house tech team will work with you to integrate with your own systems.


The latest customer contact innovations for you to enjoy without any investment

Unique call software

All developed in-house to block cold callers and recognise VIP & repeat customers


Link leading platforms with ours so we have access to real-time team availability


Save up to 80% on switchboard costs by allowing certain callers to route themselves


Audit a goldmine of management information to help improve your customer journey


Access to leading CRM platforms to manage enquiries and existing customers

Hear our people in action

Outsource your customer service for complete multichannel support

Create the ultimate service experience for your customers with the help of your very own Bespoke Customer Team based at Moneypenny. We give you individuals dedicated to your business, on hand to manage some or all of your communication channels 24/7. Benefit from the very latest in integrations, combined with exceptional people, hand-picked for the heart and warmth they’ll put into every conversation on your behalf.

About us

Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.


members of our team voted us a Great Place to Work

20 m

calls & chats looked after on behalf of sole traders to global enterprises

No. 1

the world's leading & most trusted outsourced communications partner

24 / 7

every customer managed seamlessly around the clock in our UK head office

Collaborating with

Northern Powerhouse

Request a tailored quote for your business today

Provide us with a few details and we’ll contact you to explain how our Outsourced Switchboard solution will work for your business. Alternatively, call 0333 202 1005 to find out more.

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