About us | Moneypenny

About Us

We are your business's second home

Trust us with your customer communications and we'll make you shine.


Hero Treehouse

Making businesses more available to the people who matter most

Whether you're a global enterprise or a one-man band, it's the details that make a difference - that separate the successes from the failures - and nowhere more so than your communications. Moneypenny is the #1 outsourced provider of brilliant customer conversations to thousands of businesses of all sizes and, we get it. Letting us represent your brand is hard. That's why we put trust at the heart of everything we do. Fast-forward two decades and what started as a single, dedicated PA (who's still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, North Wales and US office in Atlanta, Georgia.

We've perfected the art of giving businesses brilliant, detail-obsessed people superpowered by our own market-leading software.

The reality is, most people have spoken to Moneypenny. Few realise it.

Our provision is revolutionising the way businesses talk to customers, so they keep coming back.

When you lend us the keys to your business, you can be sure we will treat it like our own.

The Moneypenny Difference

Our team quickly becomes a seamless extension of yours


Hand-picked people

We make a point of recruiting for attitude and matching you with individuals who complement your business, so you can be sure they'll truly reflect how you want to speak to customers.

World-class training

Our extensive training programme gives our people the confidence to let their personalities shine through and always use their initiative, meaning every customer conversation is handled with consistency and care.

Award-winning culture

Widespread employee loyalty means you're getting very experienced people working as trusted members of your own team, permanently eliminating the need to recruit, hire and train in-house.

Innovation for a better customer experience

With Moneypenny, your business is getting the optimum amount of technology, blended together perfectly with the very best people. For start-ups and SMEs, this means having access to world-leading communication technology for a fraction of the cost. And for larger businesses, our years of experience translate into rich insight and service-enhancing switchboard features you simply won't find elsewhere. From instant caller recognition, volume-reducing intelligent speech technology, CRM integrations and more; all of our systems are built in-house and maintained by us so they function seamlessly in your environment for the ultimate customer experience.


Accessible for any size of business and easy to implement


Blocks cold callers and recognises VIP & repeat customers


Ensure a seamless flow of real-time information between us


Means you remain operational in the face of the unexpected

Working with global technology brands

The Moneypenny family is growing

Handling over 20m calls and chats annually makes Moneypenny the biggest and fastest growing company of our type. In recent years we've taken the initiative to acquire like-minded businesses with the same outrageously high standards, so we can help even more UK & US clients at every stage of their business journey.

Moneypenny Logo

World-leading outsourced communications provider

#1 provider of company formations and small business solutions


Award-winning virtual receptionist and live answering services


Together, we're able to offer clients a whole host of professional services to improve service levels and reduce costs:

Company Formations
Outsourced Switchboard
Business Telephone Numbers
Intelligent Speech Recognition
Virtual Office Solutions
Live Chat
Central London Coworking Facilities
Chat Bots
Small Business Phone System
Outsourced Customer Service Teams
Dedicated PA Telephone Answering
Video Concierge Support

Our stunning home

A state-of-the-art building that inspires our people to deliver excellence.

Moneypenny's UK head office: the place all of our PAs call home.

ESG: doing the right thing​

Like many other businesses, Environmental, Social,​ and Governance (ESG)​ are a widely held set of​ standards that we use​ as a framework to improve​ our business: ​

Find out more

We promise:

Fair salaries (no zero hours contracts)​
Pension contribution​​
Career progression​
Health and wellbeing support​

And lots more.​



Minimising the impact of our business on the environment​



Nurturing a unique workplace culture of happiness



Maintaining a comprehensive suite of governance policies​

Download our ESG Principles

We promise:

Fair salaries (no zero hours contracts)​
Pension contribution​​
Career progression​
Health and wellbeing support​

And lots more.​

Get in touch

Call us on 0333 009 8345 or email [email protected] today.

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