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#1 Managed Live Chat Service

Convert more web visitors into customers

Our unique, turnkey solution offers up the very best agents combined with leading chat technology to boost site conversion and maximise sales.

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Live Chat increases conversions by 40%

We represent your business perfectly

The #1 reason why businesses struggle to deliver live chat themselves is a lack of in-house resource. We take that headache away by giving you professional, UK-based, Moneypenny agents to look after chats whenever you need. Briefed by you, they are the friendliest ‘virtual’ shop assistants you never knew you needed.

Our knowledge base is jam-packed with your insight

Together, we compile a comprehensive list of FAQs. With the help of some clever software identifying and matching keywords with the appropriate response, we have everything we need to assist your website visitors and represent your business in the right way.

Ready to get started? Start your free trial today

Sending leads to the right place is what we do best

Guessing is just not how we work! The first thing we’ll do if we’re ever unsure on how best to help a particular visitor, is capture their details. Taking the time to really understand the ins and outs of your business allows us to filter and field enquiries to your relevant team members or departments to pick up.

Get your quote and have 7 days free

Submit your details to receive pricing and book your free trial. Experiencing our full service free for a week will allow you to understand the true value of your chats, and make an informed decision about using our service beyond your trial.

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Put your stamp on it

With our fully customisable design studio, you’re in complete control of how Live Chat looks on your website. Change the colour, position, chat button style, optimise it for mobile, add pre-chat forms, upload backgrounds and much more.

Try our handy visualiser

Engage with customers at exactly the right time

Maximise the potential of every web visitor by setting proactive chats to appear after a certain amount of time on a page or as they are about to exit your site. You can also personalise chat messaging to reflect whether they’re a new or returning visitor, and the page they’re viewing now or previously, to truly personalise their journey.

Optimise your marketing campaigns

Live Chat needn’t start with your website. We know that 38% of customers end up purchasing as a result of a live chat encounter. Headline chat wherever you’re engaging with customers by enabling them to start a chat from your emails, QR codes and social media accounts.

Ready to get going? Start your free trial

Capture the 46% of chats taking place out of hours

Be available around the clock with Moneypenny agents securing every opportunity, even when your opening hours say you're closed.

Our software includes loads of clever features

File sharing

Allows agents and visitors to upload and send files.

Online portal

Full access to view reports and edit features.

Auto-translate

Interact with customers in over 100 languages.

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Pre-chat surveys

Gather pre-qualifying information from visitors.

Chatbots

Can signpost, problem-solve and sell, all in one.

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Facebook Messenger

Seamless connectivity so we can handle these chats too.

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Data compliant

Consent checker capability with encrypted data transfer.

Guided browsing

Automatic web page redirect for visitors during a chat.

Design Studio

Customise how Live Chat looks on your website.

Improve customer satisfaction levels

Want to see your CSAT score increase by as much as 25% after implementing live chat? With post-chat surveys, you can ask your customers for actionable feedback which is instantly visible in your portal.

Try Live Chat free today. Get started

Track your performance in real time

Not only will your dedicated reporting suite be providing you with all the information you need to make data-driven decisions, but your Google Analytics account will also be tracking live chat events, so you can see at a glance how many chats have taken place.