#1 Outsourced Live Chat Service

Your website visitors deserve the VIP treatment too

The only live chat solution to combine gold standard technology with real people so your web visitors feel as valued as your callers.

Tailor your perfect chat experience today with the help of fully outsourced or overflow provision, and optional chatbot technology.

A Best Company to Work For

Rated excellent

Hero Live Chat

Winning and keeping more customers starts with a better website experience

The ultimate virtual sales assistant, Live Chat helps turn your website experience into a tailored, more personable user journey for customers. Improve acquisition and retention overnight by helping browsers understand what you offer, in real time.

Capture more leads

Open up an instant line of communication in any language between you and visitors to your site. Get browsers to the right place, faster.​

Deliver better service, 24/7

Customise greetings by page, categorise chats and have them sent to specific teams, and even provide post-chat surveys to ensure you’re completely in sync with your customers' needs.​

Maximise marketing spend

Push as much traffic to your website as your budget allows, knowing you have the ability to maximise the value of every visitor.

Improve team efficiency

Free up your team to deal with more complex and higher value leads without compromising service support and delivery.

Here's how it works

Jasmine

Brief your Moneypenny agent

Tell us how you and your team like to work during your Welcome Call so we're ready to chat whenever you need us.

Add Live Chat to your website

Don't worry, it's a completely untechy job that you or your website host can do in minutes (and we're always here if you need us).

Be available 24/7

We're on hand to manage all chats around the clock, or just the ones your own team can't get to - the choice is yours.

Increase enquiries overnight

Use our leading software to send chats to different teams (e.g. enquiries to sales inbox) ensuring a prompt and appropriate response every time.

Working brilliantly for clients in so many ways

Get your quote

We'll base your quote on the amount of chats you would like us to manage. We don't do long-term contracts or charge a separate software fee; simply provide us with a few contact details and we'll call you back right away.

Get in touch now for your unique quote.

No. of Employees:

Alternatively, call us on 0333 202 1005 We love to talk

A one-stop solution complete with the latest technology

Our revolutionary approach to multilingual​ conversational technology means you'll have access to market-leading software, with either your people or ours always on hand to ensure no chat goes unanswered.

Cloud SaaS
platform

A fast and easy way to add chat to your website that's low cost and instantly scalable

World-class
capabilities

The latest in customer contact innovations for you to enjoy without any investment

Fully
customisable

Customise your visitor experience to match your brand and integrate chats into your CRM ecosystem

Chatbots

Optional and programmable bots to auto-respond, help qualify leads, and assist with FAQs

Online
portal

Audit a goldmine of management information to maintain a first-class customer journey

Compliant
chat

Optional consent checker capability with encrypted data transfer to ensure information remains safe and secure

The Moneypenny Difference

Our team quickly becomes a seamless extension of yours

Laurie

Hand-picked people

We make a point of recruiting for attitude, providing agents who quickly get to know your business, so you can be sure they'll truly reflect how you want to engage with website visitors.

UK-based

All Moneypenny agents are based in our award-winning headquarters, where they work in small teams of four alongside Key Account Managers, on hand to advise on all aspects of your chat experience.

World-class training

Trained in all aspects of our Live Chat technology, our team will intuitively apply best practice and bring a smile to every chat; it's no wonder Live Chat is currently the fastest growing part of our business.

Bot property

Prioritise valuable leads with the help of chatbots

The nature of your business may mean your chat facility is the go-to for routine questions that don't require a tailored agent response. If this is the case, we will work with you to implement automated chatbots. This clever feature starts by asking users to specify the details of their enquiry. If they click on anything sales-related, their request will be sent straight to your in-house team or a Moneypenny agent. For anything else, they will be asked to choose from one of the following options to progress their query:

Ask users to email you with details of their query

Capture contact details and log query information

Preview Live Chat on your website

Add a chat box to your home page using our handy visualiser

We're unique and love what we do

Thousands of businesses trust us with their chats and it's easy to see why

Zendesk

LiveChat Inc

Moneypenny Logo

Real people in the background Amazing Moneypenny agents who manage chats when you can't

UK-based With team members having the option to work from home seamlessly

24/7 customer support Includes free 24/7 chat troubleshooting so you're never offline

Proactive & manual chats Rule-based prompts allow you to 'nudge' website visitors into starting a chat

Real-time reporting Understand the true value of Live Chat with your own analytics dashboard

Customisable chat widget Create your chat button and window with our easy-to-use design studio

Auto-translate​ Converse with visitors seamlessly in 100+ languages

Customisable post-chat surveys​ Allow visitors to provide valuable feedback at the end of each chat

Consent checker Record approval of any information provided before visitors start a chat​

Triage chat bot Prioritise your most valuable leads and save precious time

Trustpilot

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FAQs

About us

Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.

7 x

featured for over a decade as a Best Company to Work For

20 m

calls & chats looked after on behalf of sole traders to global enterprises

No. 1

the world's leading & most trusted outsourced communications partner

24 / 7

every customer managed seamlessly around the clock in our UK head office

Collaborating with

Northern Powerhouse

Start your FREE trial

Experience how Live Chat will work for you. Call 0333 009 8329 to find out more.

No. of Employees: