Your own Moneypenny PA, supported by our AI technology, answers calls when you can't - exactly as if based in your business. Professional, personal and always on hand, they free you to focus on what matters most and grow with confidence.
Never miss an opportunity
We capture every call 24/7 - even when you're busy or unavailable - so no enquiry slips through the net.
Save valuable time
Your team are free to work without distraction, while you stay focused on running your business.
Deliver a brilliant customer experience
Our UK-based PAs represent your business with warmth and professionalism, making every caller feel valued.
Reduce overheads
Only pay for the support you need, without the cost of recruiting, training and managing an in-house receptionist.
Streamline your day-to-day
From qualifying new enquiries to booking appointments and updating your CRM system, we help you work more efficiently.
Stay covered at all times
Our support is flexible so you can scale in line with demand, with reliable cover for holidays, sick leave and busy periods.
We'll answer calls in your company name and, based on your availability, either transfer or take a message that's sent to you by email or text.
With your calendar to hand, we'll schedule appointments directly into your diary.
Capturing new enquiry calls, we'll qualify them as per your brief so you're able to focus on hottest leads first.
Whether it's a deposit, invoice or gift voucher, we'll securely handle transactions directly from your callers on your behalf.
We'll take care of common questions so your callers get the answers they need there and then.
Based on your instructions, we can block unsolicited cold callers and prioritise your most important or urgent calls.
The moment a call comes through, your company information presents automatically to your PA here at Moneypenny. We'll work with you to create an AI KnowledgeBase for your business, returning key information in real time so your PA can talk as confidently and knowledgeably as any member of your in-house team.
If the person ringing has called before, our AI technology tells your PA their name (so there’s no need to ask again), who they asked for and why. Similarly, if you have VIPs who you want treated differently, or for less valuable calls to ring out, just let us know.
Not working to rigid scripts means your PA can use their knowledge and experience to have warm and informed conversations with your callers. That’s how we know we’ve done our job perfectly - when callers assume they’re speaking to someone in your team.
Unlike other telephone answering providers who can only support a limited number of basic diaries, e.g. new enquiry line, your PA has access to live availability, call transfer and messaging preferences for each of your team members. Changes can be made at any time via our app, portal, or even reading your Microsoft Teams status if available.
Need your PA to qualify leads, book appointments or take payments? No problem. Unlike a traditional receptionist, we can also transfer calls to you in-office or at home e.g. via Microsoft Teams. And when it comes to message taking, our AI-powered MessageMaker tool drafts summaries during the call, so we can send them via email or text (you choose) to you instantly and even tie your marketing activity to every new enquiry.
Rigorous recruitment and training ensures our people all know how to deliver an outstanding Telephone Answering Service. PAs work in teams of five, so if yours is already assisting another caller, someone who knows your business is always ready to help.
Choose to blend the support of our Moneypenny PAs with our cost-effective AI Receptionist for the ultimate call handling experience. Our AI Receptionist routes calls, manages routine enquiries and handles FAQs - leaving our PAs to take care of more high-value and complex conversations with warmth and empathy.
What is a Telephone Answering Service?
A Telephone Answering Service (or Call Answering Service) is an outsourced service that answers calls on behalf of your business. Instead of calls going to voicemail or being missed, they’re handled by real, professional receptionists who act as an extension of your team. They can answer enquiries, transfer calls, or take detailed messages when you’re unavailable - giving callers the experience of an in-house receptionist without the cost or commitment of hiring additional staff.
How does AI superpower Moneypenny's Telephone Answering Service?
Are your receptionists UK-based and available 24/7?
How does Moneypenny know who the call is for?
Do all my business calls have to be answered by Moneypenny?
What happens out of hours?
How will my Moneypenny PA deal with members of my team if they're working remotely?
What happens if my Moneypenny PA is on the phone when one of my calls comes in?
How much does a Telephone Answering Service cost?
Will I be tied into an ongoing contract?
Can I integrate your Telephone Answering Service with other systems I use?
How secure and confidential is my callers’ information (GDPR compliance)?
A Telephone Answering Service (or Call Answering Service) is an outsourced service that answers calls on behalf of your business. Instead of calls going to voicemail or being missed, they’re handled by real, professional receptionists who act as an extension of your team. They can answer enquiries, transfer calls, or take detailed messages when you’re unavailable - giving callers the experience of an in-house receptionist without the cost or commitment of hiring additional staff.
