Look bigger and more professional with our Answering Service
Because your reputation matters: create the impression of a bigger business and never miss an opportunity with Moneypenny. We give you a dedicated PA, superpowered by AI, to work exactly as if based in your business.
3 reasons why you need a telephone answering service
Never miss a call
Be there for your customers and prospects whenever they need you.
Create a great impression
Don't let a poor caller experience cost you customers - deliver exceptional 24/7.
Save valuable time
Stay focused on what matters knowing your calls are in safe hands.
How we know the call is for you
The moment a call comes through, your company information presents automatically to your PA here at Moneypenny. We'll work with you to create an AI KnowledgeBase for your business, returning key information in real time so your PA can talk as confidently and knowledgeably as any member of your in-house team.
We can tell if they’ve called before
If the person ringing has called before, our AI technology tells your PA their name (so there’s no need to ask again), who they asked for and why. Similarly, if you have VIPs who you want treated differently, or for less valuable calls to ring out, just let us know.
We’re able to have a free-flowing conversation
Not working to rigid scripts means your PA can use their knowledge and experience to have warm and informed conversations with your callers. That’s how we know we’ve done our job perfectly - when callers assume they’re speaking to someone in your team.
We know your team’s real-time availability
Unlike other telephone answering providers who can only support a limited number of basic diaries, e.g. new enquiry line, your PA has access to live availability, call transfer and messaging preferences for each of your team members. Changes can be made at any time via our app, portal, or even reading your Microsoft Teams status if available.
We carry out the necessary steps to complete the call
Need your PA to qualify leads, book appointments or take payments? No problem. Unlike a traditional receptionist, we can also transfer calls to you in-office or at home e.g. via Microsoft Teams. And when it comes to message taking, our AI-powered MessageMaker tool drafts summaries during the call, so we can send them via email or text (you choose) to you instantly and even tie your marketing activity to every new enquiry.
15m calls handled annually on behalf of thousands of clients
About us
Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.
25+
years as the #1 provider
1000
UK and US team members
10,000s
of businesses on board
40,000+
calls handled every day