Real people answering every call for The Federal Savings Bank
Maggie Dzuiban, VP & Assistant Sales Manager, shares how the veteran-owned bank offers its clients a personalized experience.
When did you realize you needed support?
“Providing exceptional customer service is a top priority, so the fact that our clients were being met with voicemail when there was no one available to take their calls was a real issue. We have various offices across the US, so we needed a call support provider who would be able to cover all locations. Thankfully, we found Moneypenny.”
How has Moneypenny changed your business?
“Now, every caller speaks to a real person. Calls come through to us in the first instance, but our Moneypenny Receptionist, Heidy, and her team are there in the background to answer calls for our multiple sites whenever we’re busy. They manage new and general inquiries, meaning prospects and existing clients are always taken care of professionally.”
What are the key benefits?
“Having that human voice at the end of the phone is essential to us, especially within the finance sector, as we continue to uphold our reputation. With Moneypenny’s support, we’re able to deliver the experience our callers deserve. We’re really impressed with the service - it works so well for us and, most importantly, our clients.”