Sterne, Kessler, Goldstein & Fox capture calls around the clock
Robert K. Burger, COO, tells us how the attorneys at law have extended their virtual opening hours with Phone Answering support.
When did you realize you needed support?
“With clients based internationally and across different states in the US calling at different times, we were finding it increasingly difficult to answer every call. Delivering first-rate call handling is crucial to us, and our clients dislike leaving voicemails. We turned to Moneypenny for overflow call support.”
What does good customer service look like?
"It's truly the most important aspect of any business. Our clients deserve exceptional service at every point of their customer journey with us, and Moneypenny help us achieve this."
How has Moneypenny changed your business?
“Our law firm now benefits from Moneypenny’s 24-hour provision. Any calls our team can’t get to overflow seamlessly to our Moneypenny Receptionist. For us, this is the ideal solution. The Moneypenny team really are a unique set of competent, focused professionals.”
What are the key benefits?
“Now if a client needs to get hold of us, calls are taken promptly and they always speak to a professional receptionist – not a machine – no matter what time of day or night. Moneypenny has undoubtedly brought many benefits and given us the ability to do remarkable things.”
Any advice for other businesses?
"We couldn’t be without their phone answering service - Moneypenny are a perfect fit for our firm."