When did you realize you needed support?
“Our in-house team was too busy to answer every call. We knew that if our calls went to voicemail customers would call our competitors, losing us business. We tried a generic call center, but the way they handled calls was so robotic and scripted - we even received complaints from clients. I was impressed by Moneypenny’s value proposition, so I decided to give them a try.”
What does good customer service look like?
“To give great customer service, you need to be a good listener. Really understanding what a customer has to say is fundamental to providing them with truly valuable service.”
How has Moneypenny changed your business?
“Now, Moneypenny answers the calls we can’t get to. I love working with Becca, our Moneypenny Receptionist – she’s gone above and beyond my expectations of what an answering service could do for our business. We’ve worked with a lot of third party companies but Moneypenny is a million times better than any of them.”
What are the key benefits?
“One of the things we love about Moneypenny is they make us look a lot bigger than we are. Becca’s professionalism creates the impression of an established business, which makes us look credible to our customers. What’s more, we don’t have the cost of hiring an in-house receptionist.”
Any advice for other businesses?
“Moneypenny is the best in the business – I refer companies to them whenever I can!”
Moneypenny make us look bigger and more established