Phone calls are often the first point of contact with clients, customers and colleagues. Whether you’re answering or making the call, the way you communicate can leave a lasting impression. Having confident and polite communication helps to show professionalism and can make all the difference in establishing a positive connection and ensuring your conversations are productive.
Why is it important to be professional on the phone?
Whether you’re answering a call or making one, how you sound on the phone speaks volumes about your professionalism. A clear, friendly tone helps build rapport, making clients feel valued and understood. It can also ensure that you’re taken seriously, leading to more successful interactions and better outcomes. On the other hand, sounding distracted or unprepared can harm trust and even drive potential clients away. Professionalism on the phone is key to maintaining strong business relationships.
Tips for sounding professional
There are many benefits you can bring by talking professionally on the phone, here are a few tips to make sure you always sound professional:
- Prepare what you’re going to say - Plan out the key points you need to cover before you pick up the phone. Having a plan in place will help you stay organized and keep the conversation focused.
- Know what you want as an outcome of the call - Be clear on the purpose of the call, whether you’re scheduling a meeting, answering a query, or discussing an issue, knowing your goal helps the call stay productive.
- Make sure you’re in an appropriate environment - Avoid noisy or distracting places when taking business calls. Find a quiet spot where you can give the conversation your full attention, this will help you stay focused and prevent interruptions.
- Speak clearly and slowly – Speak slowly so the other person can understand what you are saying, while ensuring you are enthusiastic and engaged in the conversation.
- Use a warm tone of voice – A friendly tone makes the conversation feel more professional. Even if the discussion is serious, speaking warmly can help maintain a positive atmosphere.
- Practice if you’re unsure – If you’re nervous about making calls, practice beforehand. Rehearsing with a friend or colleague can help you sound more confident and natural when you’re talking to clients or customers.
Tips for structuring professional phone calls
Having a structure to your phone calls will help to ensure your conversations are smooth and you sound confident and professional when talking on the phone.
- Greeting – Start the call with a friendly greeting, this will help to set the tone for the rest of the conversation.
- Introduce yourself – Make sure to briefly introduce yourself, especially if you’re speaking to someone you don’t know personally.
- State why you’re calling - Let the person you’re calling know what the call is about straight away, this will help to set expectations for the call.
- Summarize the call and any follow up actions - Before ending the call, quickly summarize the key points discussed and any actions that need to be taken, this helps to keep everyone on the same page.
- Ending the call - Finish the call with a polite and professional tone. Make sure to thank the person for their time and confirm any next steps.
Having professional phone communication is essential when building and establishing strong relationships with your customers and colleagues. Whether you are answering or making the call, it’s important to be professional and create a lasting impression to the person you are on the phone with.
As the world’s customer conversation experts, Moneypenny have brilliant virtual receptionists to answer your calls exactly if based in your business. They ensure that your calls are answered promptly and professionally, giving you more time to focus on what you do best whilst giving your customers a positive lasting impression on every call.
Give our team a call today on 866.766.5050 to find out how we can help your business!
