The benefits of executive answering services

Good phone handling is a key component of any business, especially if you want to maintain a high level of customer service and enhance your brand's reputation with your customer base. Of course, not every business has the capacity to set up and manage their own phone answering services.. It’s both costly and time-consuming to do so, which is why an executive phone answering service could be exactly what you need.

What is an executive answering service?

An executive answering service is where you outsource your phone answering service to another company, such as Moneypenny, who will do all of your call answering for you in a professional and brand-representative manner.

There are many ways in which an executive answering service can help you deal with incoming calls and even transform your business for the better.

By outsourcing your telephone answering to a high-quality, award-winning service provider, you can create a great first impression and never have to worry about missing a business call again.

Not only can this benefit your business and your revenue, but it also helps to develop your brand.

Focusing on the work at hand and not listening out for your phone is crucial to prevent burnout, which is all too common among busy entrepreneurs and CEOs. And excess distractions, such as unwanted phone calls, can substantially increase anxiety and error rates.

So, to help you discover whether an executive answering service is right for you, we’re going to examine how executive answering services reduce interruptions and streamline work for a more efficient and effective daily routine.

Our own personal research has concluded that a shocking one out of every three business calls goes unanswered. For the average business, this could amount to a considerable volume of lost revenue.This is made especially worse when you consider that the vast majority of people will not leave a voicemail message after their call and will instead go on to call a direct competitor.What’s more, if you’re spending money on building your brand, marketing offline and online, then you’re wasting a significant proportion of time and money if you’re missing calls.Sales calls are the lifeblood of many businesses and are the most qualified of all lead sources. If someone is taking the time and effort to call your business rather than email or submit a form, then chances are they are ready to buy or sign up.Employing the support of an executive answering service means that you’ll never have to worry about missing a call ever again. Your receptionist and their team will be on hand 24/7 to answer all calls and then forward them to the relevant person.We all know how important first impressions are; this is especially true when it comes to business. If you fail to make an excellent first impression, you often won't get a chance to make a second.With Moneypenny’s dedicated executive phone answering service, you can enjoy the benefits of a full-time receptionist who will get to know your business just like an in-house employee, handling all calls in a manner befitting of your brand.With an executive answering service, you can also create an impression of size. Even if you work from your spare room, having a professional and polite, US-based receptionist answer your calls can make a great impression.Research from the University of California concluded that it takes, on average, 23 minutes to get back to the task at hand following a short interruption. Another study published in 2006 looked at the impact interruptions and distractions had on task completion time, error rate, annoyance, and anxiety.The results showed that most interruptions caused the completion time of a given task to increase anywhere from 3% to 27%. The number of errors made also doubled, and levels of annoyance and anxiety increased significantly overall.Distractions are a significant bottleneck and burden for productivity, often preventing you from getting the core of your work for the business completed each day.When you use a trusted executive answering service, you can devote your full attention to the work at hand, with the peace of mind that comes with knowing that your calls will be handled professionally by a highly trained, US-based receptionist.As we’ve already mentioned, one of the key factors that can determine whether or not a business is successful are its monthly overheads.And while a remote full-time employee might be a great way to reduce office and hardware overheads, you can streamline this even further with an executive answering service.While many entrepreneurs have embraced the ability to work remotely, a full-time receptionist can make all the difference in customer service and building a professional brand.Unlike a new employee, with an executive answering service, there is no need to train your receptionist or spend money on recruiting one – and there’s no need to sign up for any pension plan or dental program either!With Moneypenny’s answering service, there are also no permanent or lengthy contracts. This can make a massive difference if your business is seasonal or just want to mitigate financial risk.An executive answering service is ideal for entrepreneurs and business owners who have successfully transitioned over to a remote working operation.If you’re more productive working from home, and enjoy the freedom that comes with remote working, but need to maintain a specific image that comes with a traditional brick-and-mortar presence, an executive answering service may be the answer.By providing a dedicated receptionist who will wow your callers, you can maintain or enhance a potential customer’s perception of your company, regardless of where you’re based.Outsourcing, in general, can be a great way to grow your business without having to deal with the hiring, training, and administrative work that comes with taking on full-time employees.Rather than training a new receptionist, with Moneypenny, you meet your receptionist on your welcome call. This is your chance to explain how you would like your calls to be answered.You can then use the Moneypenny app to divert all calls to your receptionist, just at specific times of the day, or when you are busy.Offering around-the-clock customer support or availability, in general, can prove to be a substantial competitive advantage, one that is guaranteed with the right executive answering service. With a large percentage of the US workforce working shifts outside of the regular 9-5 office hours, offering a 24/7 contact telephone number can provide a level of customer service that may well set you apart from your competitors.Even those working regular office hours will often prefer to contact businesses outside of these hours. Many parents, for example, won’t get a chance to make a phone call until they have put their children to bed.In the age of the internet, varying consumer demands and out-of-hours customers, an executive answering service can provide higher levels of customer satisfaction and customer loyalty, and can ultimately start the generation of more leads and sales.Last, but not least, an executive answering service gives you your very own professional business number. This can make a huge difference to the way your business is perceived by customers.With Moneypenny, you can choose from a range of local and toll-free telephone numbers. Moneypenny offers the choice of thousands of different telephone numbers, so you can choose a memorable or suitable one for your business to stand out from the crowd.If you are still not 100% convinced of the benefits of an executive answering service, then why not sign up for a free trial for seven days? With no need to disclose any payment information, you can evaluate the service for yourself.Click here to find out more about our award-winning answering service

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Are you ready to try combing your business with an executive answering service? Moneypenny offers all prospective clients a 7-day free triall with no set-up costs and no expectation to sign up after. We also offer live chat and virtual receptionist services that can enhance your business and website further. You can read various different articles about how these services can benefit your business on the Moneypenny blog.