Chatbot vs virtual assistant – How do they compare?

Thanks to development in software, ease of use, and the availability of apps on our mobile phones, technology is a crucial feature in an entrepreneur’s toolkit. Whether you are a solopreneur or the CEO of a global corporation, technology is vital.

While the telephone was invented back in 1876, it remains the most vital medium of communication with customers, clients, and specific targeted audiences for many businesses. This is especially true when it comes to selling high-end products; most people will want to talk to someone about particular features regarding a car, for example, before booking a test drive.

The telephone is also vital when it comes to providing excellent service or customer experience. Being able to speak to the right person quickly and efficiently is essential for customer satisfaction. For this to happen, a chatbot receptionist is often used.

Using a chatbot receptionist makes the process easier and more efficient for both the customer and the business. However, businesses can also use virtual assistant AI technology to do a similar job, so how do they compare, and which should you choose for your company?

Read on and discover more information about a chatbot vs virtual assistants.

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