The benefits of an answering service for company directors

Directors are constantly juggling multiple responsibilities from the everyday tasks to the big picture projects. With all these jobs on their plate, it’s no surprise that directors struggle to find any time to run and manage their business on a day-to-day basis. 

One solution to this is a phone answering service. Directors can free up valuable time by sending unwanted, spam and sales calls elsewhere, leaving them to work more efficiently, get more done and keep their business running smoothly. 

1. More productivity (for directors and across the business too!) 

No two days are the same for a company director, and indeed no two company directors have the same days. What they do have in common however, is just how busy they are. 

From answering calls to sorting emails, managing employees to putting out fires, and attending meetings, a directors day is pretty booked up before it even starts. When a director finally has time out of meetings and other engagements to sit down and get work done, the last thing they want is to be interrupted by calls. The University of California conducted a study which concluded a distraction, like an unwanted call, can take 25 minutes to recover from and refocus. The fact this doesn’t even include the time spent on the call itself, you can see how easily a few calls can ruin a whole day’s productivity. 

With an answering service for directors, unwanted calls can be taken by receptionists who know the business and its priorities, leaving directors free to get on with what they do best and increase their productivity for the job in hand. 

2. Never worry about missing a business call 

Despite the multiple communication channels now available, phone calls are still the most valuable sales leads companies receive. People who take the time to pick up the phone to contact a business have greater intent about making a decision or a purchase. If this customer’s call then goes unanswered, they’re more than likely to move onto the next company rather than leave a message or try to call back. By using an answering service for directors, like Moneypenny’s, you’ll be confident in the knowledge you’re never missing calls or the chance of new business again. 

3. Be available 24/7 

With Moneypenny’s 24/7 call answering capabilities, whenever a call comes into your business, know it will be answered by our friendly and capable receptionists. In recent years, with the growth of hybrid working and ‘always on’ culture, it’s important to be available for those customers who can only get in touch outside of your regular working hours. Capture opportunities around the clock, knowing your customers and prospects are in safe hands. 

Some sectors need more help out of hours than others, like Funeral Directors. It’s a sad truth that their services need to be available at all times. With phone answering services for funeral directors, like the one provided by Moneypenny, they can have peace of mind that calls will be answered promptly and with compassion. 

4. Reduce stress and help your wellbeing 

Constant interruptions and lack of productivity can contribute to high levels of stress. Increased stress can lead to even the simplest of tasks becoming time-consuming and frustrating, as well as adding to the likelihood of mistakes being made.  

Directors of international firms often experience interruptions into their evenings, which can really impact their wellbeing and work-life balance. It’s not just directors of big corporations who find their leisure time interrupted. Those who are directors of small companies or startups often find themselves with many hats on, having to deal with Marketing, Sales, and HR all at the same time, which can become very overwhelming. With a 24/7 answering service, you can finally find greater balance, knowing all calls will be answered and only urgent calls will be passed through. 

Work smarter, not harder, with Moneypenny 

Being a company director responsible for a business of any size is not easy. With an answering service for directors, you can focus on the work at hand without having to worry about missing an important call from a customer or a colleague. 

With Moneypenny, there are no lengthy contracts, and you don't have to worry about the legal paperwork that comes with hiring a full-time receptionist.  

Get in touch with the Moneypenny team today to see how we can help you. Our additional Virtual Receptionist and Live Chat services might also be a big boost for your business. And for more articles like this one, visit the Moneypenny blog. 

A company director's working day is often challenging to define. However, it appears to be universally true that company directors are exceptionally busy at almost all times, even outside of work hours. Answering phone calls, replying to emails, managing employees, handling ad hoc issues, and attending meetings are usually the core of a given working day, which leaves little room to get much else done. And as you can imagine, a massive issue for a director can be distractions and interruptions. While this is a big part of the job, if unnecessary disruption could be reduced, the amount of work and the number of tasks that can be dealt with and completed in a set amount of time could increase significantly.A study conducted at the University of California, Irvine, concluded that a single distraction takes on average 23 minutes to recover and refocus from. And this doesn't account for the actual length of time the interruption lasts. With an answering service for directors, however, unwanted phone calls can be dealt with by a dedicated receptionist, e.g. if you're busy filling in some specific technical paperwork and don't want to be disturbed.With Moneypenny's phone answering service, you can update your receptionist via the Moneypenny app. In this instance, you can inform them to transfer all calls to someone else or take a message and forward it via email or text.This way, you can focus on the work at hand without having to worry about missing any important phone calls. With calendar integration, your receptionist will know exactly when you are free.Interruptions and lack of productivity can also lead to high levels of stress. A study carried out at the University of Illinois confirmed this, showing that when someone was interrupted, they took up to 27% longer to complete the primary task.Those completing the task at hand were also found to have committed a higher number of errors and felt a greater level of annoyance and anxiety at being interrupted.Interruptions can have even more of an impact on a director's well-being when they come late in the evening. If you’re a director of your own small business, you may have to wear many hats, including marketing, business development, and receptionist duties.Unfortunately, this can mean you have to constantly listen out for your phone, even when you spend time with friends and family.But with an out-of-hours, directors’ answering service, you can fully enjoy and immerse yourself in whatever it is you are doing without having to keep one eye on your phone. You can relax with the peace of mind that a dedicated receptionist is handling any customer inquiries on your behalf.In this high-tech, digital age, phone calls are still the most valuable of all sales leads. If someone has taken the time to call you, then they’re usually serious about making a purchase.For directors of small businesses, a missed call may mean a missed sales opportunity, and that can substantially impact overall revenue.If a potential customer's call goes unanswered, they are highly unlikely to leave a voicemail and will often call a direct competitor instead. Not only that, but an unanswered call also doesn’t give a good impression of your business.With a phone answering service, you can ensure every call is answered. Moneypenny gives you a highly trained and specialized receptionist to wow your customers while you focus on your business's core work.If you’re a director of a global organization, then an out-of-hours, 24/7 answering service will help you stay in touch with clients and colleagues worldwide, enabling you to have a worldwide business presence.If you run a local business, a 24/7 answering service could also provide a considerable advantage. With more people working shifts in recent years, it can provide your small business with a distinct competitive advantage if you are available to take calls out of hours.24-hour availability means your customers and potential clients can call on an impulse without having to check opening hours. And with a highly trained Moneypenny receptionist at the end of the line, your caller is guaranteed to feel highly valued and impressed with the level of customer service.Being a company director responsible for a business of any size is not easy. With an answering service for directors, you can focus on the work at hand without having to worry about missing an important call from a customer or a colleague.With Moneypenny, there are no lengthy contracts, and you don't have to worry about the legal paperwork that comes with hiring a full-time receptionist. You can even experience the benefits of a director’s answering service for free with a seven-day free trial.Get in touch with the Moneypenny team today to see how we can help you, our additional virtual receptionist and live chat services might also be a big boost for your business. And for more articles like this one, visit the Moneypenny blog.