What’s the difference between a virtual receptionist and a dedicated receptionist?

Erin & Bridgette, Moneypenny Receptionists

Comparing call answering solutions? We explain the crucial difference between a virtual receptionist and a dedicated receptionist.

Both are real people, but it’s worth bearing a number of key differences in mind:

Virtual receptionists

These are usually teams of people working remotely; whether that’s in a call center or at home. When a call comes in it’s routed to the next available person to deal with as appropriate. The virtual receptionist who answers the call is less likely to have your business’ details at their fingertips, which means their ability to deliver accurate information will be limited. The result? Your customers will probably know they’ve been transferred to a call center – not so good for you or your business.

Dedicated receptionists

These are experienced individuals who offer a personal service. From day one, you’re given your own receptionist, who makes a point of getting to know you, your business and your colleagues well. Even though they’re not based in your office, your customers will never know it. Your dedicated receptionist’s helpfulness and understanding of your business will impress your callers, and means you can get on with what you do best, safe in the knowledge every single call is being handled perfectly.

If you’re looking for a quality service that provides you with more than just a basic message taking facility, then a dedicated receptionist is for you. At Moneypenny, we offer exactly that – in fact, it’s our specialty. All of our receptionists work in small groups of four, so if your dedicated receptionist is ever on the phone when another call comes through, it will be passed to one of their three teammates. Each one has all your information in front of them prior to answering the call, ensuring continuity of service.

Trial Moneypenny’s dedicated receptionist service free for a week to experience the benefit it will have on your business or to find out more about our business solutions, give us a call on 866.202.0005.