When did you realize you needed support?
“We’re often out on the road, and without everyone there to help with calls, our in-house team were faced with an extra workload. Asking employees to work longer hours wasn’t fair, but we knew that if we let our phones ring out, callers would go elsewhere. Moneypenny has great reviews, so we decided to give
them a try.”
What does good customer service look like?
“Simply hearing someone’s voice can mean the world of difference between a positive and negative
caller experience, and I think this is the foundation of good customer service - the human touch.”
How has Moneypenny changed your business?
“We use Moneypenny’s temporary service whenever we’re traveling. Knowing they are in place while we’re away gives us peace of mind. The flexibility of the service suits us perfectly; callers never suspect we’ve outsourced our calls – in fact, we’ve even called in before and couldn’t tell if it was them or us!.”
What are the key benefits?
“Thanks to Moneypenny, we never have to worry about missing an opportunity when we’re out of the office. They’ve taken a huge weight off our shoulders, as we know our callers are always being looked after.”
Any advice for other businesses?
“Moneypenny has done so much more than just answer our calls, they've completely transformed how we operate. We would recommend them time and time again.”
Moneypenny takes overflow calls so we don't have to worry