Dorrel Law Office consistently delivers outstanding service

Lisa Dorrel, Attorney, explains how the legal experts have maximized their return on investment with the help of Call Answering.

When did you realize you needed support?

“Our calls weren’t being managed properly, which meant we were unable to provide clients with a consistent service. We needed an affordable solution for our call handling at peak times, and fast. After hearing about Moneypenny’s reputation, and spurred on by online reviews, we soon approached them for call answering provision.”

What does good customer service look like?

“You can't provide customers with exceptional service if you're not answering their calls. It was incredibly important for us to always be on hand, ready to welcome any potential customers or support our existing clients. Moneypenny is the perfect solution for this."

How has Moneypenny changed your business?

“Moneypenny’s service fulfils our need for a receptionist, without the associated cost. Elle, my Moneypenny Receptionist, allows me to concentrate on my clients, safe in the knowledge she is picking up any calls I can’t get to. She is so knowledgeable about the industry and I’d be lost without her. The transition was easy and seamless.”

What are the key benefits?

“We are so pleased to have introduced Moneypenny to our company. The biggest surprise for us was the return on investment. On our second day of using Moneypenny, Elle took a call, I would have likely missed. The client’s initial request alone will pay for several months of Moneypenny. It’s fantastic.”

Any advice for other businesses?

“We can't praise Moneypenny enough. Their people are so helpful and the benefits they will bring to your business are immeasurable."

Moneypenny provides:

answering support

Busiest time of day is between:

1 - 2pm

Most support is needed on:

Thursdays

lisa-dorrel-client

Lisa Dorrel

Attorney

Thanks to Moneypenny we now have a professional appearance

A trusted partner to businesses of all sizes

In exactly the same way as we do for thousands of clients - including leading law firms, realtors and home services - we’ll make sure you quickly come to see us as the safest and strongest home for all of your customer conversations.

Eagle Biosciences logo
The Federal Savings Bank logo
Keller Williams logo