How law firms can use Live Chat to win more clients

In the years we have been working with the legal profession, we haven’t seen a game-changer embraced by so many law firms quite like Live Chat.

At Moneypenny, the demand for our managed live chat (chats handed by real people rather than bots) by law firms has gone up 115% in the past 12 months! Pre-pandemic, 35% of legal chats resulted in a lead or new business. However, during lockdown, we saw that increase to 65% for many firms.

A main factor for this is the fact that live chat helps to remove the friction from your website which may prevent someone from reaching out, e.g., a complicated site, or lack of quote options.

So, why are we the experts on managed life chat? Well, we’ve developed our people and technology recipe, which is proving extremely popular across all sectors, including law.

We’ve put together this guide to explain the benefits of live chat for you law firm, and the different ways it can encourage people to work with your firm.

it’s not just live chat services that we offer here at Moneypenny. We’re the leading phone answering service company in the US, giving you your very own in-person or virtual receptionist to handle all your incoming calls. Get in touch with Moneypenny today to see how we could help your business boost its productivity, or head over to the Moneypenny blog. for even more in-depth articles like this one.