The heating and ventilation industry is booming and shows no signs of slowing down, and the key to any successful HVAC business is a h4 focus on the customer.
Communication plays a crucial part in achieving this; but, while this is one of the most important aspects of the business, it is also one that many business owners struggle to keep up with alongside their busy schedules.
Appreciating the value of h4 communication, many HVAC businesses turn to a call answering service to ensure that both existing and prospective customers are always heard, and queries are responded to. With many clients, we’ve seen the true value that an answering services for HVAC companies can have on a business.
So, what are the main reasons businesses in this industry turn to our services, and how can an HVAC after-hours answering service improve your company?
Missed calls can impact your HVAC business
For HVAC companies, after-hours answering services are key to avoiding missed calls and missed opportunities. As someone working in HVAC, a lot of your time will be spent repairing and installing systems as well as attending to maintenance issues. However, your busy schedule can mean you miss a barrage of calls from existing and new customers.
Missed calls result in missed leads and unhappy customers who are looking for around-the-clock help; especially within this industry, which is based on the customer and their needs, it’s expected that customers will need to communicate with you. For this reason, you should be offering your cooperation as often as possible, and provide a 24-7 call answering service that suits customers who work unsociable hours.
If you do only offer a phone system that operates from 9-to-5, any customers who require assistance and have purposely tried to get in touch in the early mornings or evenings will be ignored. As a result, people will leave and seek help from competing companies who do offer specific HVAC after-hours answering services, to purchase the service they require.
Benefits of HVAC call answering
There are so many benefits of introducing an answering service for your HVAC company. But what are they, and how can it positively improve your business?
Customer service
Exceptional customer service is vital to any company. When searching for an HVAC business particularly, customers are looking for reliability; and nothing indicates a reliable brand more than being easily reachable.
Your HVAC after-hours answering service agent can be on hand to answer all of your calls, both during and outside of your working hours. Capturing these important queries quickly through a friendly and knowledgeable call handler will go a long way in improving and maintaining high customer service levels.
No distractions
For HVAC team members, the majority of whom will be out and about most of the time, answering phone calls can present a significant distraction from their work. Missing or ignoring these calls is not an option, though, so businesses must ensure there’s a solution in place.
Implementing an HVAC after-hours answering service is an effective option for business owners, meaning teams can continue working efficiently without distractions while having the peace of mind that calls are still being captured immediately.
Win new business
Our research indicates that 69% of people who reach your voicemail don’t leave a message, which means there is no chance to call back. This is a huge amount of lost opportunity.
Whereas, when you organize an answering service for your HVAC company, you can rest assured that vital leads are always picked up; generating more new business opportunities.
Stand out from the competition
A reputation for great customer service spreads quickly in the HVAC industry. This, in turn, puts your business at the forefront, ahead of your competitors who may not have yet placed such importance on answering all phone calls. Statistics support this, with research finding that 81% of businesses view customer experience as a h4 competitive differentiator.
Cost-effective
Outsourcing an answering service for your HVAC company is a much more cost-effective alternative to hiring someone in-house to handle this function. This takes away the typical costs of employment, which include recruitment fees, training, salary and overhead costs, as well as the likes of holiday pay, sick pay, lighting, heating, and equipment.
How can Moneypenny help your HVAC business?
Here at Moneypenny, we offer businesses in the heating and ventilation industry robust HVAC after-hours answering services to utilize. Manned by trained call handlers, who have significant experience in dealing with calls within your particular industry. We have helped countless businesses to gain new leads, improve their customer service levels and, above all, allow the business to operate more efficiently. For more about our HVAC answering service, call us now on 844 364 6623. Meanwhile, visit our blog to read more articles on answering services for HVAC companies as well as other industries.
