Maintaining a reputation like yours is how we’ve built ours
Exceptional businesses, including top law firms and leading brands, trust their team of Moneypenny Receptionists to answer calls.
We give you dedicated receptionists, on hand 24/7, to manage everything your in-house team does and more. Their can-do attitude and attention to detail delivers outstanding service to your customers and staff, and significant cost savings for you.
Award-winning workplace
Reduce costs without compromising your caller experience
Moneypenny’s reputation for high quality call handling provision makes us the #1 choice for businesses and organizations across all industries. We invest in our people, giving them world-class training and support to ensure they exceed your service expectations. Whether you’re looking for your own team of Moneypenny Receptionists to help improve front of house by answering all calls, overflow support to reduce call waiting times, or you just want a completely fresh take on how your business deals with calls as a whole; talk to us. No other provider has the experience or quality of people to match the level of sophistication and cost-savings we will bring to your operation.
Your own team of dedicated receptionists
Support for some or all of your calls
Instantly scalable to meet demand
Calls transferred to your team wherever they are
Call & message history available online
Here 24/7 - ideal for international offices
Working with global technology brands
Get your quote
Provide us with a few contact details and one of our dedicated Account Managers will contact you right away.
Here’s how it works
Meet your Moneypenny Receptionists
We work with you to select the right receptionists for your business. Brief us on how you’d like calls to be handled and tell us about VIPs so we can treat them like gold.
Divert your calls
We’ll have already determined whether you plan to send some or all calls to Moneypenny to be answered. We’ll also work with internal team members and even deal with external providers directly if you wish.
Impress your callers
With an online diary and call handling instructions to hand for each of your employees, your Moneypenny Receptionists will work together diligently; either transferring calls or sending messages immediately.
Solve your biggest business challenges
Reduce your operating costs
Move fixed costs to variable costs with our flexible contracting options
Scale instantly based on demand
Our support expands or contracts in real time to match your business needs
Improve the customer journey
We ensure all of your customer touchpoints are prompt, impressive and seamless
Free up internal resources
Give management back their time and repurpose staff to focus on more productive, business-critical duties
Immediate business continuity
Meet agreed SLAs and gain peace of mind your business is protected against the unexpected
Benefit from the very latest technology
Rita, our customer management system, is built on top of different communications tech platforms dependent on the channel needs of our customers: be that calls, chats or social media. Our in-house tech team will work with you to integrate with your own systems.
World-class
capabilities
The latest customer contact innovations for you to enjoy without any investment
Unique call
management
software
All developed in-house to block cold callers and recognize VIP & repeat customers
Calendar
integration
Link leading platforms with ours so we have access to real-time team availability
Online
portal
Audit a goldmine of management information to help improve your customer journey
Microsoft Teams
integration
Allows us to transfer calls to you and your colleagues in the platform itself
The Moneypenny Difference
Our team quickly becomes a seamless extension of yours
Handpicked people
We make a point of recruiting based on personality and matching you with individuals who complement your business, so you can be sure they’ll truly reflect how you want to speak to customers.
Award-winning culture
Widespread employee loyalty means you’re getting very experienced people working as trusted members of your own team, permanently eliminating the need to recruit, hire and train in-house.
World-class training
Our extensive training program gives our people the confidence to let their personalities shine through and always use their initiative, meaning every customer conversation is handled with consistency and care.
About us
You may have spoken to Moneypenny already, but never realized.
1000
members of our team voted us a Great Place to Work
20 m
calls & chats looked after on behalf of sole traders to global enterprises
No. 1
the world’s leading & most trusted outsourced communications partner
24 / 7
every customer managed seamlessly by our team around the clock
Collaborating with
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