Bespoke Customer Support Teams
Give us the job of exceeding customers' expectations on your behalf
Leading brands focused on achieving high first-level resolution rates outsource their customer service to Moneypenny. We tailor our provision to your exact requirements. Gain a dedicated team of smart and warm individuals using the latest tech, integrated with your multichannel support systems, to deliver seamless customer experiences on your behalf.
Small enough to care with the capacity to innovate and scale
Moneypenny has been pioneering new ways of delivering outsourced customer service for over 20 years. Today, in exactly the same way as we match our smallest clients with their own Moneypenny Receptionist, Bespoke Customer Teams is delivered with the same level of care and eye for detail to the world’s largest businesses and organizations. Innovating across a wide spectrum of channels, including phone, email, live chat, WhatsApp, social media and more, we have the ability to integrate with your own systems, and use AI & automation, to ensure we’re looking after your customers' queries seamlessly. Moneypenny is not a one-size-fits-all company. If you’re looking for an exceptional customer service solution that’s been handcrafted to suit your business and its commercial needs, you’ve come to the right place.
Solve your biggest customer service challenges
Provide a premium experience that provokes genuine customer engagement
Offer multilayered service across phone, email, live chat, WhatsApp, social media and more
Work within your internal tech stack with the appropriate data compliance in place
Act as an ‘always on’ improvements stakeholder, advising you on measurable ways to drive growth
Complement you as a business with shared values, feel and approach
We want to be your business’s second home
Delivering the very best people, cherry-picked for their attitude and professionalism
Flexing as appropriate to look after conversations within any communication platform
Our Tech Team working with you in a safe and secure way to integrate with all of your systems
Red flagging as part of regular sessions to share insight and recommend improvements
Acting as brand ambassadors and truly reflecting how you like to speak to customers
We’ll integrate with all of your named applications
Our in-house Tech Team is on hand to support clients throughout their mobilization. We have the ability to access any virtual desktop environment, allowing us to look after all of your multichannel communications and record data within either hosted third party SaaS platforms, or your own CRM infrastructure.
Unique call management software
The latest innovations all developed in-house, such as VIP & repeat customers recognition and cold caller blocking.
Via leading platforms to manage communications across calls, live chat, video calling solutions, social media and more.
Using the mainstream providers to access real-time team availability and arrange appointments.
Valuable management information
Full visibility via our own dashboard with agreed KPIs applied, or using those provided by your own web applications.
Secure reporting & data compliance
Level 4 PCI compliance with a comprehensive ISMS program in place to ensure clients’ privacy at all times.
Innovation across multiple channels
Tailored improvement plans to drive growth and CX efficiencies in the fast-moving world of chats, texts & posts.
Committed to ethical sourcing
Moneypenny is the antithesis of compromise. After all, we were born out of frustration with traditional call answering services and their impersonal approach. Our vision was to give businesses people who are happy and engaged in their work because they are being treated fairly as individuals and always feel empowered to do the right thing.
Today, just as we handpick our team for their empathy and understanding, we recognize the fundamental role we have to play in them both wanting and being able to do their jobs amazingly on behalf of clients. No stone is left unturned when it comes to their health, safety and wellbeing. Quite rightly, it’s what clients expect from us as the #1 outsourced communications provider and our awesome people certainly deserve it.
You may have spoken to Moneypenny already, but never realized.
recognized for over a decade as a Top 100 Best Company to Work For
calls & chats looked after on behalf of sole traders to global enterprises
the world’s leading & most trusted outsourced communications partner
24 / 7
every customer managed seamlessly by our team around the clock