Bespoke Customer Support Teams

Give us the job of exceeding customers' expectations on your behalf

Leading brands focused on achieving high first-level resolution rates outsource their customer service to Moneypenny. We tailor our provision to your exact requirements. Gain a dedicated team of smart and warm individuals using the latest tech, integrated with your multichannel support systems, to deliver seamless customer experiences on your behalf.

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Award winning

Rated excellent

Robyn

Small enough to care with the capacity to innovate and scale

Moneypenny has been pioneering new ways of delivering outsourced customer service for over 20 years. Today, in exactly the same way as we match our smallest clients with their own Moneypenny Receptionist, Bespoke Customer Teams is delivered with the same level of care and eye for detail to the world’s largest businesses and organizations. Innovating across a wide spectrum of channels, including phone, email, live chat, WhatsApp, social media and more, we have the ability to integrate with your own systems, and use AI & automation, to ensure we’re looking after your customers' queries seamlessly. Moneypenny is not a one-size-fits-all company. If you’re looking for an exceptional customer service solution that’s been handcrafted to suit your business and its commercial needs, you’ve come to the right place.

Working with global technology brands

Solve your biggest customer service challenges

You need an outsourcing partner who will:

Provide a premium experience that provokes genuine customer engagement

Offer multilayered service across phone, email, live chat, WhatsApp, social media and more

Work within your internal tech stack with the appropriate data compliance in place

Act as an ‘always on’ improvements stakeholder, advising you on measurable ways to drive growth

Complement you as a business with shared values, feel and approach

We want to be your business’s second home

Moneypenny is committed to:

Delivering the very best people, cherry-picked for their attitude and professionalism

Flexing as appropriate to look after conversations within any communication platform

Our Tech Team working with you in a safe and secure way to integrate with all of your systems

Red flagging as part of regular sessions to share insight and recommend improvements

Acting as brand ambassadors and truly reflecting how you like to speak to customers

We’ll integrate with all of your named applications

Our in-house Tech Team is on hand to support clients throughout their mobilization. We have the ability to access any virtual desktop environment, allowing us to look after all of your multichannel communications and record data within either hosted third party SaaS platforms, or your own CRM infrastructure.

Unique call management software

The latest innovations all developed in-house, such as VIP & repeat customers recognition and cold caller blocking.

CRM
integration

Via leading platforms to manage communications across calls, live chat, video calling solutions, social media and more.

Diary
integration

Using the mainstream providers to access real-time team availability and arrange appointments.

Valuable management information

Full visibility via our own dashboard with agreed KPIs applied, or using those provided by your own web applications.

Secure reporting & data compliance

Level 4 PCI compliance with a comprehensive ISMS program in place to ensure clients’ privacy at all times.

Innovation across multiple channels

Tailored improvement plans to drive growth and CX efficiencies in the fast-moving world of chats, texts & posts.

Committed to ethical sourcing

Moneypenny is the antithesis of compromise. After all, we were born out of frustration with traditional call answering services and their impersonal approach. Our vision was to give businesses people who are happy and engaged in their work because they are being treated fairly as individuals and always feel empowered to do the right thing.

Today, just as we handpick our team for their empathy and understanding, we recognize the fundamental role we have to play in them both wanting and being able to do their jobs amazingly on behalf of clients. No stone is left unturned when it comes to their health, safety and wellbeing. Quite rightly, it’s what clients expect from us as the #1 outsourced communications provider and our awesome people certainly deserve it.

About us

You may have spoken to Moneypenny already, but never realized.

7 x

recognized for over a decade as a Top 100 Best Company to Work For

20 m

calls & chats looked after on behalf of sole traders to global enterprises

No. 1

the world’s leading & most trusted outsourced communications partner

24 / 7

every customer managed seamlessly by our team around the clock

Collaborating with

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Featured in

The Boston Globe logo
Fox news logo
Authority Magazine logo
Thrive logo
Yahoo logo
International Business Times logo
Business Chief logo
Digital.com logo

Featured in

The Boston Globe logo
Fox news logo
Authority Magazine logo
Thrive logo
Yahoo logo
International Business Times logo
Business Chief logo
Digital.com logo

Request a tailored quote for your business today

You could be briefing your Moneypenny Receptionists today. Call 866.202.0005.

No. of employees:

  • Solutions for small & large businesses

  • 24/7 provision available

  • Tech-enabled for remote working

  • 20 years’ experience

Best people
Clutch Virtual Receptionist logo
Rated excellent