Unlike other providers, we don’t do scripts. We do relationships. Our awesome people, superpowered by technology, know your business and customers inside out so we can answer calls and chats exactly as if part of your team.
In exactly the same way as we do for thousands of clients - including leading law firms, accountancy companies and corporate realtors - we’ll make sure you quickly come to see us as the safest and strongest home for all of your customer conversations.
We work in a way that suits you and impresses your customers
We make a point of recruiting for attitude and initiative. From here, extensive training and ongoing support ensures our people confidently get the details right on every conversation with your customers.
From our team’s custom-manufactured headsets, to the acoustically perfected soundboards and honeycomb desk layouts they sit at: hundreds of one percent differences make us the best at what we do.
The proprietary software our people use to look after your customers means we can be incredibly flexible, working outside templated scripts so we sound just like you for a seamless service experience.
Our technology lets us sound exactly like you
We’re constantly working on our call management and live chat platforms so they return even the smallest details back in seconds and allow us to represent you seamlessly. From individual call handling preferences, instant caller recognition, sales call blocking, VIP flagging and more - only with Moneypenny are you getting the optimum amount of technology, blended together perfectly with the very best people, for a fraction of the cost.
Accessible for any size of business and easy to implement
Blocks cold callers and recognizes VIP & repeat customers
Ensure a seamless flow of real-time information between us
Means you remain operational in the face of the unexpected
Based in our US office in Atlanta, Georgia, Moneypenny’s suite of Answering Services, Virtual Receptionist, Remote Call Handling Teams and Live Chat provision will allow you to capture every opportunity and deliver outstanding service. We give you experienced people who you trust to take calls exactly as if based in your office. By managing chats in the same way on your behalf, our Live Chat Service ensures you turn more website visitors into paying customers as well.
At Moneypenny, we have a whole host of amazing features available to support your business, including 24/7 answering to guarantee your availability to customers around the clock; professional business numbers; dedicated account management and lots more. We cater for businesses of all sizes - from realtors and attorneys, through to home services companies and accountants.
You may have spoken to Moneypenny already, but never realized.
recognized for over a decade as a Top 100 Best Company to Work For
calls & chats looked after on behalf of sole traders to global enterprises
the world’s leading & most trusted outsourced communications partner
every customer managed seamlessly by our team around the clock
Call us on 866.202.0005 or email [email protected] today.