United
Kingdom
United
States
Small Business Answering Service
Answering solutions for small businesses
Proudly supporting hundreds of small businesses with Phone Answering and Live Chat solutions, delivering seamless support through our experienced receptionists when you need it most.
Phone Answering Service
The very best receptionists ready to answer the calls you can’t
Small business answering plans from just $145 per month
- Amazing people & AI technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
Small business answering service benefits
The very best receptionists to represent you
Our warm and professional receptionists, superpowered by AI, act as a seamless extension of your team.
Important customer details captured
We’ll follow custom scripted responses, designed by you, to gather essential caller information, including contact details, inquiry specifics, and appointment preferences.
Every inquiry secured, no opportunity lost
Boost your business’s marketing budget by ensuring you never miss a new opportunity.
Extended opening hours for 24/7 answering
Whether it’s an after hours emergency or a late-night inquiry, we’ll keep your business accessible, day and night, 365 days a year.
Seamless communication with bilingual customers
Your callers will experience exceptional service, whether they speak English or Spanish.
Efficient call dispatching, every time
We'll follow your emergency call flow process for any urgent matters, ensuring time-sensitive calls reach your team as quickly as possible.
Small Business Phone Answering Service
Acting as the front line for small businesses just like yours and with deep knowledge of all key industries and understanding of the value in every call, our receptionists answer your calls exactly as if based in your office. Briefed by you and powered by our AI technology, they ensure every interaction impressed and improves client retention as a result.
Maximize every
opportunity
Capture every lead by always being available
Stay
agile
Operate a seamless and efficient business while keeping overheads to an absolute minimum
Look more
professional
Enhance your call answering and ensure outstanding service delivery
Live Chat Service
Our highly trained Live Chat agents, supported by specialist chat technology, convert web chats into customers. Designed for busy small businesses like yours, our seamless solution combines clever software with real human support - maximizing your marketing spend and ensuring every campaign works harder. Easy to set up and manage, handle the chats you can and trust us with the rest.
Get ahead of competitors
41% of chats result in a new lead
Win new clients faster
Proven to generate 6x more engagement with website visitors
Satisfy your audience
Customers are increasingly expecting chat to be available on your website
Small Business AI Voice Agent
Where real people roll out the red carpet, our AI Agent is the ideal solution for more routine calls that don't always require the human touch. Perfect for fulfilling tasks like Lead Qualification, Appointment Scheduling, FAQ Handling, Call Routing, Data Collection and Dispatching, instantly and accurately. With optional escalation to your people or ours built in, our AI Agent combines efficiency with exceptional value.
The role of AI across our business
Increasingly, our AI Voice Agent is taking care of simple, routine calls: freeing our people to focus on the more complex ones. What’s more, behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering every response, surfacing key information instantly and drafting message summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this dynamic blend of agentic automation and real people delivers exceptional customer experiences on your behalf.
AI Voice Agent
Handles routine calls quickly, freeing people for complex queries
KnowledgeBase
Surfaces relevant client information instantly for faster, smarter responses
MessageMaker
Auto-drafts message summaries in real time, ready for review
Real People + AI
Deliver seamless customer experiences that align with your brand at scale
Why choose Moneypenny?
Awesome receptionists you’d be happy to hire yourself
Our own AI technology superpowering us on every conversation
A perfected, one-of-a-kind call answering environment
Business challenge:
“Our in-house team was too busy to answer every call. We knew that if our calls went to voicemail customers would call our competitors, losing us business.”
Solution:
“Now, Moneypenny answers the calls we can’t get to. We’ve worked with a lot of third-party companies, but Moneypenny is a million times better than any of them.”
Result:
“One of the things we love is they make us look a lot bigger than we are. What’s more, we don’t have the cost of hiring an in-house receptionist.”
Business challenge:
“I run a small independent law firm, so answering the phone during the day is always a struggle. I’m often in court for long periods of time and can be faced with up to 20 voicemails when I get out.”
Solution:
“Moneypenny answers any calls I can’t get to. They have a good understanding of the legal industry which is clearly reflected in the quality of the messages I receive.”
Result:
“My clients are happier as they no longer speak with my answering machine. Moneypenny's tech is great too. With their app, I can view my messages instantly.”
Seamless account support
As a Moneypenny client, having our amazing receptionists answer your calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer.
- Proactive account management Our Support Team are here to help you with all aspects of your service; from technical assistance to reporting and invoicing queries, they’re always available.
- Intuitive mobile appIdeal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more.
- Powerful portal dashboardFor complete control and full visibility of your account, use the dashboard to customize and edit call scripts, view real-time call statistics and reports, and update company information.
Small Business Answering Service FAQs
How does AI superpower my Moneypenny Receptionist?
AI empowers our people to deliver exceptional service on your behalf every time - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarizes your calls in real time.
What is a small business answering service?
How does a small business answering service work?
How much does a small business answering service cost?
How long does it take to get set up?
When is a small business answering service available to support my business?
Can you speak with my customers in different languages?
What are the benefits of having a small business answering service?
AI empowers our people to deliver exceptional service on your behalf every time - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarizes your calls in real time.
Start your journey with the world's #1 provider today
- Amazing people & AI technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
