Outbound Calling Service

Outbound Calling Service FAQs

What is an outbound calling service?

An outbound calling service offers real people to make outbound calls on behalf of other businesses. At Moneypenny, we respond immediately to your new inquiries to ensure every new lead is qualified, so you and your team can work on converting them into clients.

What do outbound calling agents do?

Outbound agents are responsible for making outgoing calls on behalf of a business. Our Moneypenny agents pick up new leads as soon as they come in, so you can stay ahead of competitors, increase your conversion rate and free up your team to work on fully qualified leads.

Do you offer Spanish-speaking support?

Yes. Our team has both English and Spanish-speaking Outbound agents. If your business is doing any advertising to the Spanish-speaking community, Moneypenny has the perfect solution for you.

Can your outbound agents complete contracts over the phone with my callers?

Yes, we integrate with many of the most common online document signing platforms, like DocuSign, to provide this as an option.

Are you HIPAA compliant?

Yes. All of our software is HIPAA compliant. In addition, all of our Outbound agents go through official HIPAA training and certification.

How long does it take to get my account set up and is there a setup fee?

The complexity of your account determines the length of the setup process, but typically an account can be set up in 7-10 business days. Rush considerations can be accommodated, but please contact us for more details so we can better understand your needs. There is a setup fee of $1,000, which includes the following: 500 free minutes, the programming of your account, unlimited intake scripts that you can customize, CRM integration, Live Chat integration, Outbound Calling agent training, DID number(s), personalized greeting messages, voice mailboxes and customized reports.

How do you monitor quality?

We have a dedicated quality assurance team with decades of customer service experience that manages our quality of service. We monitor and listen to thousands of calls each month to maintain the high standards of service our clients deserve and expect.

Can I cancel my contract at any time?

Yes - all we need is one month’s notice. It’s worth noting that our plans are billed on the first day of each month, so if you request to cancel your contract after the 1st calendar day of the month, you’ll be charged for that full month of service.