Phone Answering Service
America’s best receptionists, 24/7 call coverage, custom call scripts and our award-winning service will keep and get you more customers.
We drop leads directly into your CRM, so everything’s in one place.
We schedule appointments directly into your calendar on your behalf.
We process your orders and take payments from your customers.
Provide us with a link to an existing form and we’ll complete it when instructed.
Typically used in urgent or emergency scenarios, we take the necessary information and call you at set intervals until successful.
We setup a daily/weekly rota based on which team member is on-call that day, to define where calls are directed.
Our warm and professional receptionists act as a seamless extension of your team.
We announce the caller on transfer as standard, with the option to choose blind transfer if you prefer.
Your callers will experience exceptional service, whether they speak English or Spanish.
Give us scripted responses to work from, so calls are answered the way you want.
We’re on hand some or all of the time, day and night, 365 days a year.
There is no limit to the amount of information our receptionists can take from your callers.
Add as many employees and call types to your account as you need for us to reference.
We will send messages to you instantly by email, text or both (you choose).
Manage your service, view calls and messages, and more in your portal dashboard.
We provide a toll-free or local number for you to forward your existing business number to.
Our system will instantly recognize repeat callers so we know to handle them differently.
We shorten your conversion window by calling and qualifying every lead for your team to close with confidence.
Ideal for working on the go, check messages, make real-time changes and so much more.
Our support team are here to help you with all aspects of your service.
We only require one month’s notice to terminate your service.
In exactly the same way as we do for thousands of clients - including leading law firms, accountancy companies and corporate realtors - we’ll make sure you quickly come to see us as the safest and strongest home for all of your customer conversations.
The moment a call comes through, your company information presents automatically to your PA here at Moneypenny so they have everything at their fingertips, ready to take a call exactly as if based in your business and just as knowledgeable as any member of your in-house team.
If the person ringing has called before, our technology tells your PA their name (so there’s no need to ask again), who they asked for and why. Similarly, if you have VIPs who you want treated differently, or for less valuable calls to ring out, just let us know.
Your address, directions, products details - anything you deem important is all there so your PA can have a more informed, natural conversation with your caller - who thinks they’re talking to you because we never limit the conversation to suit a predetermined template.
Unlike other providers who can only support a limited number of basic diaries, e.g. new enquiry line, your PA has access to live availability, call transfer and messaging preferences for each of your team members. Changes can be made at any time via our app, portal, or even reading your Microsoft Teams status if available.
Your PA is able to send pre-qualified enquiries directly into your CRM or book appointments. Unlike a traditional receptionist, our technology allows them to transfer calls to you in-office or at home e.g. via Microsoft Teams; if you’re unavailable they’ll send a message by email or text (you choose).
As a Moneypenny client, having our amazing Virtual Receptionists answer your calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer.
