The Moneypenny app includes the following features: Access to your Moneypenny calls & messages, Update your Status manually or use GPS to automate it, Update your PA and let them know what to inform your callers, Add important customers to your VIP Callers list, Block unwanted callers and set them to ring outLorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

In addition to the standard service, you can also add the following features: Voicemail Transcriptions - receive transcriptions of your voicemails, just as if they were text messages for just £5 per month. Outbound Calling - make outbound calls from your business number on your mobile. Calls are charged at 2p per minute for calls to a landline and 9p per minute for calls to a mobile. International calls will be charged at 50p per minute. In-app Calling - receive calls transferred by your Moneypenny PA within the app, free of charge. Direct lines is charged at £1 per month per number then calls charged at 2p per minute to a landline, 9p per minute to a mobile and 50p per minute to international numbers.Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Receive calls via the internet on your app using VoIP technology - simply visit the Moneypenny app and activate this feature within Settings. If you have requested calls to be transferred to your mobile, your PA will try to connect via your app first. Any calls connected through the Moneypenny app will not incur transfer charges.

You can easily turn In-app Calling on and off via the Settings screen.

The dialler available within the Moneypenny app allows you to make an outbound call via your business number. If you have more than one business number through Moneypenny, you can choose which one you wish to display. You also have access to your contacts and VIP callers on your dialler screen, so you can call them with just one click.

You can easily turn Outbound Calling on and off via the Settings screen.

The VIP list allows you to notify your PA of important callers. You can add notes so your PA knows exactly how you'd like their calls to be handled (e.g. always put through to my mobile).

If there are certain callers you do not wish to speak with, such as unsolicited callers, you can add them to your blocked list and this will ensure that their calls ring out.

When adding a status, simply switch the GPS feature on. You will be prompted to set the GPS location for the status, as well as what you would like this to be updated to when you leave this location.

If you're an iOS user, you can turn Voicemail Transcriptions on by going to Settings > Voicemail transcription settings > Turn On/Turn Off. You will then be prompted to call the 'Moneypenny Turn On' contact, which has been added to your contacts on your mobile phone. This call is free, and sets up the necessary diverts with your mobile network that Voicemail Transcriptions require to work. If you're an Android user, you can turn Voicemail Transcriptions on by going to Settings > Voicemail transcription settings > and by clicking on the 'Turn On' button. This will set up the necessary diverts with your mobile network that Voicemail Transcriptions require to work.

If you're an iOS user, you can turn Voicemail Transcriptions off by calling the 'Moneypenny Turn Off' contact, which is added to your contacts on your mobile phone when you turn on Voicemail Transcriptions. This call is free, and cancels the diverts that were set up to activate the service. If you're an Android user, you can turn Voicemail Transcriptions off by going to Settings > Voicemail transcription settings > and by clicking on the 'Turn Off' button. This will cancel the diverts that were set up to allow Voicemail Transcriptions to work.

You can view your Voicemail Transcriptions on the Calls & Messages tab on your app. They will be listed with the most recent appearing first.

When you activate Voicemail Transcriptions, your standard voicemail will be replaced by a Moneypenny greeting. When you miss or reject a call on your mobile, your caller will go through to this voicemail and we will then transcribe this message for you. These voicemail messages will be shown alongside your PA messages in the Moneypenny app.

Yes, you can change your voicemail greeting at any time. To do this, open the Moneypenny app and go to Settings > Voicemail transcription settings > Record voicemail greeting. Follow the instructions on screen to record and save your new message. To activate this, head to Saved Greetings and select it from the screen.

Setting up your divert and turning Voicemail Transcriptions on is very straightforward. However, there are some situations in which it will not be possible to set up the necessary diverts, such as: Your network provider will not allow diverts to be set up. This means that it will not be possible for you to use the Voicemail Transcription feature. If you try turning Voicemail Transcriptions on when using Wi-Fi calling, you may encounter an error. Disable Wi-Fi calling and try again. We recommend that you contact your mobile network provider for support if you continue to have issues setting up your Voicemail Transcription divert.

Simply open the Moneypenny app and go to Settings > Voicemail transcription settings > Turn On/Turn Off. This will automatically re-add the contacts to your phonebook. This also applies if the numbers are deleted from your contacts.

The Moneypenny app requires access to your contacts for the following reasons: Recognised contacts will be displayed in your calls & messages - you'll see caller names, not just numbers. You will be able to make outbound calls to your contacts using the 'My PA' dialler. You will be able to add your contacts to your VIP list with ease.

Yes. We value your privacy and will never contact or share your contacts with any third parties.

We promise to never approach any of your contacts or pass their details on to any third parties.

If you are experiencing issues with your app and cannot find the relevant support here, please visit the Moneypenny website where 24/7 Live Chat is available, or contact us on 0345 123 3700