Happy customers all round for Harding Green

Moneypenny is a quality service – we’re so glad we found them

Nick Carter, Sales Director

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When did you realise you needed support? 

“We relied on an answering machine to capture missed calls, but as a busy agency, we were struggling to find the time to listen to our voicemails. This was an inefficient way of operating and we wanted our customers to speak with a real person every time they called. Moneypenny offered exactly what we were looking for.”

What does good customer service look like?

“Good customer service means happy customers. It's about managing their expectations so they're never let down. To never receive complaints is the level of service we strive for.”

How has Moneypenny changed your business?

“Now, Sareena, our Moneypenny Receptionist, answers our overflow calls. She’s incredibly good at what she does – nothing’s ever too much trouble. She is able to set callers’ expectations as to when they will receive a call back so they are never disappointed, which has significantly improved our customer service.”

What are the key benefits?

“We’ve had a weight lifted off our shoulders since bringing Moneypenny on-board. Every message is detailed so we can confidently return calls knowing we’ve got all the information we need. Moneypenny is not a call centre, they’re a quality service with great people - we’re so glad we found them.”

Any advice for other businesses?

“If you're a business owner, you have to give Moneypenny a try - it's a no brainer!”

Discover our solutions for estate agents >

Moneypenny provides: overflow support

Busiest time of day is between: 11am – 12pm

Most support is needed on: Tuesdays

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