Barton Wyatt benefits from extending their opening hours

"Support out of hours has taken us to the next level"

James Wyatt, Partner

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When did you realise you needed support?

“Despite providing high-quality reception cover, opportunities were still being missed, and we were keen to deliver excellence 100% of the time. Unsure just how many calls were going unanswered when we were closed, we turned to Moneypenny for support.”

What does good customer service look like?

"To us, it's the personal touches that make all the difference. Making sure that our callers are always greeted in a friendly, professional manner may seem an obvious starting point, but it's essential when building a rapport with customers. We know that with Moneypenny, callers receive this level of service every time."

How has Moneypenny changed your business?

“Now callers are always greeted by Sarah, our Moneypenny Receptionist, and not an impersonal answering machine. She really understands our business and the out of hours cover has been advantageous for negotiating new contracts outside of the UK.”

What are the key benefits?

“It’s a great feeling to know we never miss a call and have a reliable backstop to cover all eventualities. Not only are we rest assured with Moneypenny capturing our out of hours calls, but their support puts our agency ahead of competitors.”

Any advice for other businesses?

"Moneypenny truly is an extension of our in-house team, without the added expense of staffing. I am amazed everyone isn’t using it."

Discover our solutions for estate agents >

Moneypenny provides: out of hours support

Busiest time of day is between: 9 - 10am

Most support is needed on: Thursdays

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