If you’re in the construction business or a building contractor then you almost certainly know how crucial it is to pick up any call that comes your way – after all, if you don’t pick up the phone, how will you get more business?
Whether it’s suppliers, clients, subcontractors or merchants, your phone is likely ringing off the hook all day long. And that’s whilst you’re already juggling site management, client meetings and all the paperwork involved with running your business properly.
The reality is that answering every single call simply isn’t always feasible. But rather than accepting these missed calls as potentially lost business, you can minimise the chance of missing opportunities by investing in a telephone answering service for construction companies.
With an answering service for construction businesses at your side, all of your calls will be handled in a calm and professional manner, while also providing you with plenty of other benefits that can help your construction business grow and thrive in a saturated market.
A construction answering service provides you with a dedicated team of receptionists who handle your calls professionally, 24 hours a day, 7 days a week. They’ll answer in your company name, take detailed messages, and are there whenever your customers need them.
Below are just some of the main reasons you might want to use one, including some essential phone answering features to keep an eye out for:
Every missed call is potentially lost business. It’s as simple as that.
With a construction answering service, every enquiry is captured professionally. Your dedicated team will collect all the necessary details from potential clients, allowing you to follow up with quotes or consultations at the earliest opportunity.
This isn’t just about customer enquiries, either. Your answering service will ensure that calls from suppliers and merchants get through properly, maintaining those vital relationships that keep your projects running smoothly.
The modern world doesn’t operate on a strict 9-to-5 schedule. Many potential clients might only find time to ring your construction firm in the evening or at weekends when they’re not at work themselves.
Without a proper system in place, these after-hours calls often end up as voicemails that could lead in their messages getting lost. But with a construction answering service, calls are handled professionally regardless of when they come in.
Your dedicated team can take customer details outside standard operating hours, ensuring you have everything you need to return their call first thing the next morning. For urgent matters, like a burst pipe at a current project, calls can be routed directly to your emergency contact, ensuring critical situations receive immediate attention.
For smaller construction firms and sole traders especially, calls often come directly to your mobile phone. Naturally, when you’re managing a build, these interruptions have the potential to be distracting, and you may not even register calls coming in.
A professional answering service allows you to redirect incoming calls after a set number of rings. This intelligent call handling ensures clients still connect with your business, even when you’re focusing on the task at hand.
One of the most valuable aspects of a construction answering service is the ability to book consultations and site visits directly into your diary.
By providing your answering team with access to your calendar and equipping them with the right information about your services, they can schedule appointments while the client is still on the line. This eliminates the frustrating back-and-forth that often delays projects and irritates potential customers.
When a prospective client calls for a quote, instead of merely taking a message, your answering service can immediately book a site visit. By the time competitors have returned calls, you’ll already be measuring up and developing a relationship with the client.
Whilst construction professionals aren’t typically seen in suits and ties, professionalism remains absolutely critical in the building trade. Customers specifically look for professional tradespeople to ensure their projects are completed correctly and to a high standard.
A hallmark of professional business is responsive, helpful customer support, which is exactly what you get with a construction answering service. Having a polished telephone presence creates an immediate positive impression and distinguishes you from competitors who might answer calls breathlessly from noisy building sites or, worse still, not answer at all.
Get in touch with Moneypenny today on 0333 202 1005 to learn more about our construction-specific answering services and discover how we can help your business grow. After all, building a successful construction company starts with laying the right foundations, and that includes your customer service.
Your own Moneypenny PA to answer calls exactly as if based in your office.
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