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Thoughts and ideas to make you and your business even more successful.
Someone, somewhere is talking about your business right now. How do you feel about that? Actually, i…
Outsourcing is quickly becoming a key solution for businesses. It can be an essential ingredient in …
We sometimes associate IVR with lengthy, frustrated phone calls, in which we’re forced to repeat o…
Good switchboard support can be one of the most valuable things to any business. Julie Hulme, Busine…
It’s not surprising of course that positive customer contact makes for an improved conversion rate…
You can’t put a price on reputation. Your reputation is the barometer of the quality of the work y…
It’s true that you can’t choose your family. But when you look beyond blood relatives to the wor…
Not just a means of communication, your telephone number can be a way of being remembered and portra…
Being a great leader isn’t easy. Here, Rachel Clacher, Co-Founder and Director of Moneypenny, sha…
Customer service isn’t a static thing. It’s consistently evolving and what good customer…
Your own Moneypenny PA to answer calls exactly as if based in your office.
Amazing people, briefed by you to manage chats whenever you can't.
All the functions and support of an office phone system, minus the hardware.
