Dawn Dolson, Office Manager, shares how the chiropractic specialists use Temporary Call Support whenever they're working out of the office.
“We’re often out on the road, and without everyone there to help with calls, our in-house team were faced with an extra workload. Asking employees to work longer hours wasn’t fair, but we knew that if we let our phones ring out, callers would go elsewhere. Moneypenny has great reviews, so we decided to give
them a try.”
“Simply hearing someone’s voice can mean the world of difference between a positive and negative
caller experience, and I think this is the foundation of good customer service - the human touch.”
“We use Moneypenny’s temporary service whenever we’re traveling. Knowing they are in place while we’re away gives us peace of mind. The flexibility of the service suits us perfectly; callers never suspect we’ve outsourced our calls – in fact, we’ve even called in before and couldn’t tell if it was them or us!.”
“Thanks to Moneypenny, we never have to worry about missing an opportunity when we’re out of the office. They’ve taken a huge weight off our shoulders, as we know our callers are always being looked after.”
“Moneypenny has done so much more than just answer our calls, they've completely transformed how we operate. We would recommend them time and time again.”
temporary call support
10 - 11am
Mondays
Dawn Dolson
Office Manager
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Moneypenny takes overflow calls so we don't have to worry
In exactly the same way as we do for thousands of clients - including leading law firms, realtors and home services - we’ll make sure you quickly come to see us as the safest and strongest home for all of your customer conversations.
